I wanted to mention a few suggestions for 2checkout to make their recurring billing more feasible.

1) There needs to be a way to locate or at the very least run a report on ALL recurring subscriptions that are not being billed for whatever reason – credit card didn’t go through, customer call 2checkout to cancel directly, called to request refund, etc. If you have a lot of recurring subscriptions, it’s impossible to keep track of this with 2checkout.

2) The only way of knowing whether a recurring payment does not go through for ANY reason is that an email is sent out – with a Sale # only. That email at the very least needs to have the product name in the email to let the vendor know what failed. The vendor should not have to login to check and search on a sale numbers to see what product did not bill. I have days where I get 20+ of these. For a $4.95/mo product, it’s not worth my time to login to do this. However, when you through in a failed or cancelled $650/mo product, that’s a big problem. If the email contained the product name, then I would be able to handle these higher ticket appropriately.

3) There needs to be a screen that shows every transaction – when a recurring product rebills, when one is cancelled, when a refund it issued and the date these things happen. Right now, the only way to know these even fail is to go to the ORIGINAL sale number (yep, if they ordered 2 years ago you have go back 2 years ago and find the original sale # to see if this even an active subscription any more). This ia absolutely insane and makes it impossible for accurate book keeping.

4) For higher volume accounts, it would be beneficial to have a dedicated account manager that takes these suggestions and gets them to the right people so something is implemented rather than having vendors post to this forum.