When 2Checkout issues a refund, do they also refund the portion of the fee they took on the order?
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2Checkout Refund
May 9th, 2007, by: sharper130You need to login before leaving a comment If you do not have an account, you can register one here.
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After a sale reaches deposited status, the vendor will not be reimbursed for the fees associated with that sale.
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You would have no chance to reimburse the fee. If you do a partial refund before marking the order as shipped, you cannot mark the order as ship anymore.
So you must first mark the order as shipped, then issuing partial refund. You’ll charge the full order amount 2CO’s fee + the full order amount reserve held.
I did a partial refund for one order. 3 weeks past, the payment of the said order is yet to reflect at our payment schedule. ~.~
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@ishopeasy: This has happened to me, i had to contact 2CO and it took almost 2-3 weeks to get that payment.
@Joel: I See that your answer has been edited since posted, sneaky. So lets clarify here so everyone understand what happens on a refund.
If i sell a tangible item for $100, the item is then returned for refund, i issue a refund what then happens:
1) Buyer gets back about $94.50, 2CO retains $5.50 OR
2) Buyer gets back $100, 2CO keeps $5.50 for sale and i have to pay for the $5.50 that goes back to buyer….so when i issue a refun for $100 i actually pay back $105.50?
I know before the answer was edited it said the money is kept to cover the cost of 2C0 in ‘handling’ the order and such, please can you justify how 2CO can keep money as per their cost of handling the order, but vendors must issue a full refund and can’t keep a potion of the sale such as the shipping cost incurred.
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Re: sharper130
2CO will also keep the reserve held for the $100 for 3 months, i.e. $5. I see no reason for the reserve held on refund amount. But they insisted to do so.
This has happened to me b4:
1. Buyer placed an order for 3 items, total $100.
2. Only 2 items were available, I shipped the 2 items and then marked the order as shipped.
3. The order was reflected at our payment schedule.
4. I asked the buyer whether or not she was going to choose other items as replacement or we’d do a partial refund.
5. Buyer prefer refund. So we refund $31 to her via 2CO.
6. The payment from 2CO was on time w/o any delay. They deducted the refund amount from the payment (very efficiency, huh?).
From now on, I’ll wait until the order reflected at our payment schedule. Then I issue a partial refund. I dun wanna waste my time for contacting 2CO for help. 3 weeks past, I still haven’t seen my payment for the partial refund order. Further, they’ll keep the reserve held for full order amount. That means they held the money for over 4 months.
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@sharper130: I had edited the post to simplify its contents.
“If i sell a tangible item for $100, the item is then returned for refund, i issue a refund what then happens:”
If this sale has already reached deposited status then you will refund $100 to your customer and you will not be credited for the 5.5% fee that was charged by 2checkout when the sale is deposited into your account.
You can refund the order while in the Approved or Pending status and you will not be charged the transaction fee.
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Re: joel
> You can refund the order while in the Approved or Pending status and you will not be charged the transaction fee.
This is not true. I was charged the full transaction fee when I canceled an order by the instruction of the buyer. I even hadn’t shipped the order. It had never reached the deposit status.
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@joel Thanks for your reply, you sure do have some fancy footwork because you quite clearly sidestepped the actual two questions i asked.
Please answer (or some other 2CO staff) answer the questions asked, in my second reply, they are not hard and they are actually just seeking clarification on your refund policy.
Let me state clearly what i asked:
Purchase made for $100 and then is refunded after item returns does 1 or 2 happen:
1. Buyer gets $94.50 and 2CO keeps $5.50
2. Buyer gets $100.00 and 2CO keeps $5.50 and i end up paying back $105.50
And why can 2CO keep a portion of the sale for ‘Handling’ costs, when Vendors who incur actual non recoupable costs such as shipping, are not allowed to hold keep the shipping portion of the sale.
The next 2CO staff that replies to this, please do not sidestep the question, you are only undermining your own companies reputation and trust to the vendors reading this.
Thank you.
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Sharper130,
I apologize if you have received incorrect information in the past.
Until a transaction is sent for deposit, 2Checkout will not assess nor collect a transaction fee from the supplier. Once the transaction has been sent for deposit and enters pending status, fees are assessed.
2Checkout does not charge a handling cost. Once a customer enters their card number and 2Checkout assumes ownership of the transaction, non recoupable fees are incurred by 2Checkout.
I hope I have answered your questions in full. If you have sales that were refunded and you were charged a fee incorrectly, please call our customer care department and we will correct the error.
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@Geno and 2CO staff, we have already understood at what time and why 2CO takes their fee. However i was not asking that. Please answer if either 1 or 2 Happens:
1. Buyer gets $94.50 and 2CO keeps $5.50
2. Buyer gets $100.00 and 2CO keeps $5.50 and i end up paying back $105.50
and why vendors that use 2CO can’t issue a refunds minus shipping costs incurred but every other service such a paypal do allow.
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@sharper130
the staff fails to reply to your question so I will
1. never happens
If the sale has not reached yet deposited status this will happen:
3. Buyer gets $100 ($5.50 from 2co and $94.50 from you)
If the sale has reached deposited status
2. will happen