I am sorry about bringing this to community forums but I must for our own and other vendors’ sake. I must say that I am highly disappointed with how chargebacks are handled by 2CO.

To begin with, here are the two transaction IDs (that I am referring to) totaling ~$6500:
#1: 3957025551
#2: 3956751207 (filed a chargeback week after the first transaction)

Now the story is that the client placed an order with us in August, rendered services but due to some confusion filed in a chargeback after a couple of months for both the transactions at an interval of a week.

We received notification on 6th November for the first transaction and discussed with the client. The client withdrew the chargeback within 3 days of filing it for the first transaction. We contacted 2CO who notified us that it could take several weeks before it was all sorted – we had no option but to wait.
The second notification was sent within a week of the first transaction chargeback notification but this time around, we decided to refund the amount/re-bill the client to avoid the lengthy procedures.

At this point, we have spoken to 2CO several times and the client has already done the same. Neither us nor the client has the money with them but we have ~US$6500 hosed up the roof for no good reason.

During recession, each dollar counts and we do need the money. I would urge the 2CO staff to review our case and revert back to us rather than sending us a generic emailer informing us that it would be another “several weeks”.