Comments on: Chargeback and 2CO

By: clint

clint — Thu, 05 Feb 2009 21:43:42 +0000

Hey parvesh,
I apologize that we did not get to your ticket sooner. unfortunately it was lost in our system but we did locate the ticket. You have a reply from us now.

By: parvesh

parvesh — Wed, 04 Feb 2009 16:28:56 +0000

Monday is long gone and today is Wednesday – still no response from 2CO.

By: craig

craig — Sat, 31 Jan 2009 14:16:29 +0000

Thanks parvesh,
Our disputes department will be in to investigate this issue further and respond to your open ticket on Monday.

By: parvesh

parvesh — Sat, 31 Jan 2009 14:00:40 +0000

Dispute challenge: Sale Number: 3957025551 – [6440-QTIG-0348] [12b8247b]
Sale 3957025551: Copy of Comments entered on 2Checkout.com – [2225-DHKL-2074] [3215ca22]
Sale 3956751207: Copy of Comments entered on 2Checkout.com, – [5310-AJXB-3830] [89052e13]

For the second transaction, I did not even contact the 2CO staff – I am concerned more about the first transaction.

By: craig

craig — Sat, 31 Jan 2009 13:57:54 +0000

I apologize, I looked at both orders as well as your account and could find no reference of a support ticket. Please add the ticket number to this post so that I can ensure that it gets answered properly.

By: parvesh

parvesh — Sat, 31 Jan 2009 13:51:38 +0000

Craig
This has been done several times as you would notice if you investigate the transaction but to no avail.

Thanks in advance.

By: craig

craig — Sat, 31 Jan 2009 13:48:20 +0000

parvesh, Please open a support ticket so that your issue can be addressed by our disputes department.