What time does it take to receive a fxsource payment? I mean a period from ”approved” to ”deposited” status.
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When a customer chooses to pay with FX Source they must go to a bank to transfer the money. The order will be considered pending and will not appear in your 2Checkout account until the money has been received by FX Source and the funds can be guaranteed. Once this happens you will be sent a Order Confirmation email and the sale will appear in your 2Checkout account. When this appears the sale will be at deposited status. The time it takes an order to appear in your account depends on your customer and how soon they initiate the transfer of money.
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We are a vendor at 2Checkout and we are NOT HAPPY at all with this FX stuff. We have a customer that assures he made a payment through this service to us and we did not get any notification at all. It does not show at our 2checkout account either.
Many customers sell online goods and offer real-time delivery, so we absolutely MUST be notified as soon as we receive a payment. We want to know how to DISABLE this. We do NOT want to receive from this FX thing.
Before you (2checkout) include some feature, you should make sure it works and let the vendors decide if they want to accept or not.
The question is: where is the payment the customer made to us?
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The customer may have completed the sale process on your website and 2Checkout.com but the sale will not appear in your account until they have been to the bank and transferred the money. Once this happens FXsource will then verify the funds have been received and send them to 2Checkout. You will not see the sale that your customer placed until they have sent the funds to FXsource who then must verify the funds and notify 2Checkout. Once these steps are taken and 2Checkout receives the funds we will send out a normal Order Confirmation email to you and the customer. A sale will then appear in your 2Checkout account that corresponds to the payment that has been made. Your customer will have a reference number that corresponds to the FXsource payment that they made. Please open a support ticket using the link below and provide your customers FXsource payment number and we can review the status of the payment for you. Please be sure to assign this ticket to the Technical Support queue and also feel free to explain why you cannot accept this payment method so we can consider this.
https://support.2co.com/deskpro/newticket.php
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” also feel free to explain why you cannot accept this payment method so we can consider this.”
Joel, I have clearly explained why we can not accept this. This whole process is quite silly, to say it politely.
We sell online goods.Selling on the internet requires speed. Things must be processed in real-time. The customer account and product delivery happens instantly so it does not any sense to wait for this entirely manual procedure. It does not work for us since the acct and digital goods must be delivered as soon as we receive the payment notification.
Or do you think the customer will wait until the payment is verified through all this manual process?
Or do you think we can deliver the goods PRIOR to EVEN being notified.
Again, we did only know we got a payment because the customer contacted us, otherwise we didn’t EVEN know there was a sale/payment at all!
Whenever we need a similar solution as FX, we request our customers to use Moneygramm. Moneygramm INSTANTLY deposit funds to our account. Anywhere in the world. Instantly. No need to wait. We are notified immediately. Got it?
Do you need more reasons?
Bottom line is, if you want to push this solution to Vendors, you guys must do a lot better than that. We DO NOT WANT to accept FX payments other than the current one which is already being processed.
Can you guys disable it or not? Otherwise, we will need to add several notices to our site explaining customers NOT to use FX and WHY we do not accept it.
In the future, when this issue is addressed we may consider it.
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I am sorry for any inconvenience flashtogo. You will receive payment notification as soon as your customer sends you the money using FX Source. This will more then likely require your customers to go to their bank and transfer money. We will not tell you that you have a sale when it is possible the customer will never send the money. If your customer is providing a sale number that you cannot locate in your 2Checkout account then it is possible your customer has not sent you any money. You should not provide any service or product to that customer until you can verify that they have in fact sent the money to you. When they send this money to you then you will receive a payment notification from 2Checkout. Only at this time has there been a payment made. If you would like to know the status of this customers payment you will need to open a support ticket and provide some information about your customer so we can look up his payment for you.
If you wish for us to remove this payment method from your account you must open a support ticket at the URL below and provide your seller ID number.
https://support.2co.com/deskpro/newticket.php
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Just to clarify, I have opened a Support Ticket early this morning and provided with all details regarding the payment the customer ALREADY made. The thing is that the payment do NOT show at our account.
This is what I mean. The customer ALREADY have paid, provided the details of the transaction and we have not been notified. This is why I say the FX sucks.
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In researching the order in question, I had found the customer has yet to transfer the funds for the order. When the funds for this order have been received you will receive an order confirmation email for the order and you may fulfill the order at that time.
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Ditto flashtogo.
Why can there not be a simple option to disable this sales method?
I got an email this morning about a sale for an e-book that was made 6 days ago, sent to 2co because the customer wanted to know why he hadn’t received it, forwarded to me by 2co.
The payment type shown on the sales page was ’fxsource’, the money had apparently not been paid to my account.
So WHY did I get an email from 2co saying, ”Dear Vendor, Customer has contacted us stating that they never received anything. Please resend the information to the customer as soon as possible regarding this and please copy me on any information sent, so that I may resend this information to the customer as well. Failure to respond will result in the order being canceled and refunded. Please include the order number. Thanks” (I’m sure this can’t be against rules since it doesn’t inlude any names or references to an order).
As a newbie with 2co I could have dumbly gone and sent the guy a link to download the book had I not checked the details of the sale, and searched the site to find out what fxsource is.
Sorry 2co. I know I am a super-small-time trader and my voice won’t count, but if I get another payment by fxsource I’ll look for another payment system. At the moment all I sell using 2co is a downloadable e-book. If people use fxsource, clearly they can’t download it and I have to intervene in the sales process. That utterly defies the point of me selling my book in electronic format, doesn’t it?!
Now what do I do if the same situation as above happens, where the payment was actually made at the bank (I have no way of knowing) but takes another week to be registered in my 2co account?
Do I have 2co refunding the sale before it even gets deposited in my account? Maybe not but here’s what I bet will happen – the customer will be so ticked off at being ticked around that when he eventually gets his copy of the book he’ll just say it’s rubbish and demand a refund from 2co for the hell of it.
If suppliers have to petition to get anything done (and this is totally, totally absurd) by filling your ticket system with requests, then that’s what will happen.
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bobs12: Please contact me at: rsaunders@2co.com with your supplier account number and the reasons you wish to have FX Source removed as a payment option and I will forward your request to the proper department.