Anyone know how we can make direct contact with 2CO’s payment department?
We have raised several tickets regarding a missing currency wire payment to ourselves and so far have had no response. Further updates to our tickets go ignored.
We require more information regarding the sterling transaction value and a trace so we can get our receiving bank to investigate. The payment has so far not been returned.
Subsequent payments have gone through, so only one payment has gone astray, but the lack of response from 2CO is worrying to say the least. Has anyone else experienced similar
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I apologize for the delay and the lack of response on this.
We’re currently researching your tickets to see where the problems are.
Our Accounting department is still researching your missing wire payment. Unfortunately, researching missing wire payments involves third-parties and can take some time. We’ll be in touch, when we learn more.
You may want to consider switching from international currency wire payments to Foreign Currency Electronic Funds Transfer (FCEFT), or BACS in your specific case. BACS lacks wire transfer fees and lowers your release level to $10.
To learn more, please see Releasing Payments to Vendors and The New FCEFT and you!
Again, I apologize for what must obviously be a frustrating experience. We’ll be in touch soon.
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Thanks the BACS alternative looks the way to go.
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weycrest - A member of our Customer Care team will be contacting you today directly with the information that you requested.