Hi onlyscript,

I am sorry to hear of the recent losses on your account. Unfortunately, these are the times we live in and the fact that we have made the review process faster has no impact on what happened with these orders.

The majority of sales are approved through our automated fraud screening software, leaving the rest, of higher suspicion for manual review.

I have taken a close look at your account today, and the 3 recent fraud orders that came through. A high number of the orders within your account are manually reviewed and because of what you are selling, sees a higher number of fraud attempts than most. Historically, this is common for the type of services you provide. As mentioned, a high number of sales within your account have been manually reviewed and caught. While reviewing your account we have been able to locate and stop a high percentage of fraud going through your account, ultimately resulting in just one chargeback for fraud.

This most recent case however was rather tricky, and difficult to flag for review, much less fail and deem as fraudulent. Upon further investigation, it is likely the 3 orders are connected to the same fraudster. Moving forward we have decided to manually review all of the orders going through your account for a while. This should help in stopping this fraudster and make him move on to something else. While fortunately we have been able to stop all other fraud cases, this fraudster was able to make their sales look incredibly clean. This is the challenge we are faced with. I am confident our fraud staff will continue the solid work they have done on your account. Please continue to contact the department with your questions and concerns.

Thank you
Sebbe