Hello.
I’m selling digital maps, and I’m pretty curious of when will 2co charge the customer.
I did send the map and its unlock key right after recieving the “fraud check passed” email, but nothing changed.
How could 2co know if I’ve shipped the goods?
Don’t please tell me that it’s the customer who should click “I just recieved the goods, and I’m generous enough to pay for them” link.
If you would like to know the specifics – my vendor ID is 1353336
3 Comments »
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Hello alef0071 – 2Checkout sales for intangible goods will automatically deposit into your account. You do not need to mark the sales shipped or do anything to the sale for it to deposit into your account. The Date Paid field on the sale detail will read pending until the funds have been released to your bank account with your weekly payments. The Status of the sale will read deposited once the transfer of funds from the credit card to the 2Checkout account is complete.
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I am a merchant with 2checkout.com and have been for year, recently a transaction was completed, and I requested my funds so that i could get paid.
2checkout.com waited until payday to tell me that they were going to be holding onto my funds and have not given me a release date. The order passed the fraud check over 2 weeks ago, and I am shocked that it takes this long for a payment to be verify. I am also disappointed that 2checkout.com would wait until pay day to mention that they were going to be holding onto the payment.
I think 2checkout usually provide very good service, but in this case, I am hardpressed to see what the delay is.
Here is a copy of the email. I think these are things 2checkout should post more openly before they have customer sign up with them, and even though I am not a new customer, I still this is not well done under the customer service category.
Copy of email.
[I apologize for the delay in your payment. Because of the prevalence of fraud it is necessary to approve accounts for legitimacy and periodically review existing accounts to maintain a continuous quality standard. To do this, we contact customers to verify their satisfaction with the order they received. Typically this process is transparent, however we have been unable to verify the required amount of orders for your account. Your payment for this cycle has been postponed. We are working diligently on your account and will notify you of your expected payment date. Thank you for your patience. Verification Staff.]
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Hi cardsites,
I apologize for the payment delay. An explanation has been provided in the ticket that you have open on the topic. Please refer to that ticket for additional information.