fabsand,

Thank you for sharing your concerns with us and thank you for your continued business.

The customers’ money is 100% safe, as you say. There’s simply no risk to the consumer.

I appreciate your concern for 2CO, but there’s practically no risk of a ”high chargebacks and refunds ratio”. To request a chargeback, funds must have been withdrawn from the customer. To request a refund, funds must have been withdrawn from the customer. If no funds have been withdrawn, a cancellation may, of course, be requested.

There are potentially serious ramifications to the accusation that 2CO has engaged in ”deceptive actions”. We’re happy to answer legitimate questions, but broad accusations of this nature are usually best ignored.

When customers have contacted 2CO, they have received replies. This is a public discussion forum. As such, not everyone participating is a 2CO supplier, representative or customer. Questions and claims made in these public threads may not receive a direct response from 2CO, especially if a response was previously given or would violate our terms of service. We believe in acting in as transparent a manner as possible and value the participation of our online community in the forums and the blog, but choose to err on the side of caution when it comes to protecting our customers and suppliers.

The only answer that really matters, regarding recent threads about the Medison Celebrity remains:
Customers, if they do not receive a laptop, may request a refund or cancellation.

By the way, I cannot comment on Paysystems, but I’m obliged to clarify something here: 2CO is not a payment processor. 2CO is a reseller or authorized retailer.

lukeduke,

If you are a customer and you have a question regarding your order, please contact us directly (see the ”Help” tab at the top of the page for contact information). Some questions that cannot be answered on this public forum may be able to be answered via support ticket.

Customers will either receive the product they ordered or they will receive a refund… if funds were withdrawn. What customer needs are not being met when there is no risk, to the customer, involved?

thenisse,

I have deleted your post.

Providing URLs to your site is fine.
Short quotes are fine.

Lengthy quotes are better replaced with a single link.

At this point, I think everyone’s aware of your site, but if you’d like to provide some specific links, you’re free to do so.

Thank you.

All,

I’m not certain, at this point, exactly what it is that you want or need in order to feel as if this situation is resolved.

If you are/were a potential customer of the laptap you primarily needed to be concerned about the security of your funds and any additional protections that may have been in place via 2Checkout.com.

Quite honestly, we’ve invested a significant amount of time and effort in both meeting with our vendor as well as following up with Medison in order to formulate the opinions and tolerances we have throughout this process. Unfortunately, complications arose but it is the opinion of 2CO’s CEO that Medison is a legitimate enterprise that was unable to meet projections.

Additionally, some of the actions taken while attempting to either prove or disprove the legitimacy of this product offering were reprehensible. Attempting to force 2Checkout to violate our contracted policy is also going above and beyond.

Some people have invested their own significant amounts of time and effort to creating a genuine fervor about this topic. The reasons behind that are open to speculation.

The basic facts are that 2Checkout has been fortunate to be involved and takes its responsibility to protect BOTH our customers and our vendors seriously. At no point in the process were any funds at risk and not a single penny has been sent to Medison as a result of any sales or actions taken. Our role continues well past the point where a customer has been charged until customer satisfaction has been verified after receipt.

You may feel you are entitled to the contents of conversations with Medison but that is simply not the case. Should Medison authorize 2Checkout to release the contents of business communications than we will be certain to do so.

Thenisse:

The questions you want answered are directly related to vendor status and that is confidential information. Since the orders erroneously marked shipped have been refunded there are no additional credit card orders in our system which need to be canceled.

2Checkout carries the liability in regard to this issue and the proofs we will require are also subject to negotiation between Medison and 2Checkout.

Your concern, as either a ”potential vendor or customer” should end with the knowledge that you, as a consumer, are protected and that you, as a vendor, won’t be the topic of conversation due to a self-appointed protector the the online shopping community who believes they should be privy to internal communications about your business, product or past.

2Checkout was founded to help the entrepreneur. We do business with a quite a few people with bad credit, who lost their merchant accounts due to excessive fraud or who simply want to dip their toes into the online selling community before diving in with long-term contracts, etc. That is no way is indicative of a lack of commitment toward protecting our consumers because we hold the fiscal responsibility. ”Buyer beware” doesn’t apply when 2Checkout is the middleman.

You’ve managed to skew that perspective around because we won’t play into your desire to be the source of information regarding Medison and if customers or vendors choose to go elsewhere because of that I would hope they’d reconsider because you’ve done a great disservice in generating any type of doubts about the integrity of our business.

Finally, should Medison get the kinks worked out I’ll personally be buying a laptop or two. Especially if it is sold via 2Checkout. It’s a bargain.

Confirmation of the status of any order, canceled or active, is confidential to 2Checkout, the buyer, and the vendor; regardless of the vendor in question. Our system issues automated email notifications to any customer whose order has been canceled or refunded, so there is no need to publicly post private information to inform them of their order status. They also have the ability to contact us at any time in regards to their specific order, and any questions they have regarding their personal order number can be addressed at that time.

The only parties who would profit from that information being publicly posted here are interested external parties, who despite their own personal level of concern, are not privy to it. Releasing information to fuel speculation, positive or negative, is not the same as providing information to parties who entitled to that information.

”* Are Medison still able to mark the open ”authorized orders” as shipped, without any proof at all like last time?”

Any vendor whose account is in an active status has the ability to mark the orders as shipped. No order marked shipped via our system is required to be verified prior to it being marked as shipped, as tracking information is not inputed until after the shipping status has changed. This is not a customer concern, because the money is not released to the vendor due to the order status update, it merely bills the card. The status of the Medison account is not public information, and cannot be disclosed.

”* What will you require Medison to do to open up orders of them again, and what proofs of this will you require?”

This is not public information, as it would not be made public what conditions a collections agency would put on your debt repayments, or what interest rate was charged to me by my credit card company. I’m unsure why you asked this question, after stating ”No one argues [...] that you should ”contents of conversations with Medison”, when our discussions of the terms of their financial operations would clearly fall under this heading.

”* How long are the deadline until you cancel all orders if the above isn’t met?”

This is again not public information, as it would clearly constitute a communication between 2Checkout and Medison. Customers who are willing to wait until the deadline has been reached will be aware when they receive their cancellation notice, those who are unwilling to wait until that time are free to cancel their transaction at any time. In either case, they will receive the information regarding their purchase.

”2co will keep on having Medison as a supplier, even that this is a clear violation of their own Terms of service for suppliers. The terms clearly states that the suppliers account should be ”immediately suspended”:”

Marking orders as shipped prior to the actual shipping of the product is in fact a violation of our Operating Regulations, and account suspension is the standard response. The Medison account’s ability to sell, as has been widely discussed, was suspended following our verification that the customers had not received their products. This issue appears to hinge on a misunderstanding of the word ”suspend” which means ”temporary abrogation or withholding or stoppage of payment of debts or claims”. It is used this way in our Operating Regulations, and is at one point followed with the words ”At the discretion of 2CO, such suspension may continue indefinitely, or result in a permanent suspension of Supplier”, and at other is differentiated from the words ”termination” or ”closed”.

Our policy states ”If 2CO ascertains that Supplier is allowing or conducting any of the following listed activities, the Account will be immediately suspended and funds for completed sales of products or services to 2CO will be withheld from Supplier”, and once it was fully ascertained (not assumed or conjectured) that the merchandise had not been shipped, the suspension was enacted as policy necessitated.

”instead of answering the questions, they go full out with a personal attack against me.”

A strange statement as only 1 out of 6 of the paragraphs mentioned you personally, and it only said that you were attempting to generate doubt about our integrity. In your previous post you quoted: ”2CO is doing serious damage to their own integrity (if they have any)”, which by most interpretations would be an opinion posted to generate doubt about our integrity. It was not quoted in any context that would be useful to bolstering the factual content of your statement, the only discernible purpose was to generate doubt about the factual content of ours.

”The only thing I have done is to ask questions in the public interest and provide you, other partners, media and customers with facts.”

Kristin’s statement being transfigured into a ”full out” personal attack however is emblematic of the hyperbole frequently used in your statements. Using exaggeration to fuel speculation does not come across as stating fact, it seems more like an attempt in skewing facts to influence opinion.

The sensationalism surrounding this account has made for interesting conversation, and has probably fueled the sales of Medison computers more efficiently than any efforts that Medison could have generated on it’s own. However, rehashing of the minutiae from all sides has obscured the actual issue. A 2Checkout vendor has offered a product that will either be delivered, or will not. This would apply to any product, were it webhosting, baby clothes, or a seminar on business planning. In all cases, if the product is delivered 2Checkout will assure customer satisfaction. If it is not, 2Checkout will reimburse the customer fully and take the necessary steps with the vendor involved to resolve the issue.

2Checkout will fulfill it’s obligation to it’s customers, to protect their interests while offering them the opportunities to purchase services or products they may otherwise have no means to obtain. We will also fulfill our obligation to our suppliers, allowing them to sell with confidence in our discretion, abilities, and the opportunity to reach a worldwide market. No amount of publicity, speculation, or negative hype will affect our mission to running a fair, ethical business.

Our responsibility to our customers and our respect for our vendors remain unchanged, and neither has been sacrificed in the viral maelstrom surrounding this topic. When this inevitably becomes old news, our reputation will continue to stand on the same ground it always has. Not speculation, or spin, or fervor over the next big thing; but rather our unshakable commitment to supporting and retaining the valued users who have made our company what it is today.

If you have any further questions regarding our policies or procedures, please feel free to ask. I would only ask that when doing so you remain respectful of both our character and our supplier’s rights to privacy, in regards to Medison or otherwise.

Razvan,

Please read the previous posts in this thread from Kristin and especially the comment immediately before yours from e.

It’s pretty long, but worth reading, because it clarifies a number of issues and explains how, throughout this process, 2CO has protected the interests of its suppliers and customers.

I’m obligated to clarify that 2CO is not a ”payment processor”. More information on that subject is available in this thread:
http://www.2checkout.com/community/support/topic.php?id=350&page&replies=2