One of my customer asked for a full refund more than a week after service being delivered, saying it is not what they paid for, even though the sales page is advertising exactly what has been delivered. The service was delivered the next day after customer placed the order. I opened a support ticket asking 2CO Help Desk that how can I deal with this, I also told the Help desk that I can provide the proof of service being delivered. In response to my ticket I was suggested to contact the customer in order to try to resolve the matter.

I sent an email to the customer inquiring the reason why they want a full refund. After not receiving a response to my email for 2 days, I left a sale comment on the respective purchase, asking customer to respond to my email. I left the sale comment on 1st November and on 6th Nov the customer asked for a refund again saying they would involve the bank if a refund was not issued and 2CO’s team suggested me to refund the sale in order to avoid chargeback. I told them that I need to know the reason why customer is asking for a refund because the service was provided in full on time. I also told them that I can provide a proof that the service was delivered. But ignoring my request and ignoring the fact that the service was delivered and I offered to provide a proof, 2CO’s team issued a refund anyway. First thing I want to ask is why I had to refund the sale even after providing the service (the order was processed exactly as it was promised) and it was not even a product. The second thing I want to ask is how can I stop this customer from buying anything from me in future.