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staff is not responding – sale refunded even I declined the refund request

A customer purchases the script, makes payment, 2checkout routine says “Click here to access your goods” whereas on our website, we have mentioned clearly that it takes 6 to 12 hours for an order to be verified and processed. The client does not understand this thing 2CO to refund however he already had the order verified and the files were sent to him already.

Staff contacted me and I provided all the proofs of delivery and declined the refund request by the client. The staff member agreed saying he will decline but see, they have refunded the sale without my knowledge.

WHO WILL COMPENSATE FOR THIS? I NEED THAT MONEY BACK, WE ALREADY SENT THE FILES TO THE CLIENTS.

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1 Comment »

# Comment by ricks 2CO Staff
2009-10-08 08:23:08

starcom,

Please contact us directly so that we may better assist you with this issue.

 
 
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