January 1, 2010

Reviewing 2009 and Looking Forward to 2010

Posted by 2Checkout Category Icon2Checkout

It’s that time again, time to remember the passing year and make plans for the next. Looking back on the year I am happy that our first improvement was the addition of 14 languages to our purchase page. Making purchasing products easier for your customers has been a continuing theme that we will continue in the coming year.

This year many of our projects have been the direct result of your feedback and requests. One request we get regularly is...

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December 23, 2009

New 2Checkout Employee of the Year

Posted by 2Checkout Category Icon2Checkout

I’m pleased to announce that this year’s 2Checkout Employee of the Year is Mike Robinson. Some of you will know Mike from his work in Customer Care. His knowledge, dedication, and general helpfulness has been an asset to the company for the past five years. Along with some very nice prizes, the Employee of the Year gets the best space in the parking lot – I’m sure Mike will put that to great use! Congratulations Mike, you absolutely deserve...

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December 18, 2009

Clearing the Mystery of PCI Compliance (Part7)

Posted by 2Checkout

This is it. We have reached the end of the tunnel and find ourselves at the last step in becoming PCI compliant. So let’s take a look at what we need to meet the final PCI DSS standard…

Requirement 12: Maintain a policy that addresses information security

This part of the standard lists more policies we have to implement and more procedural documentation to write. A complete list of specific policies and documentation we need is here....

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December 16, 2009

Social Media – The New Word-of-Mouth

Posted by 2Checkout Category IconMarketing

Get Elastic has an article about how consumers use Social Media. This prompted me to think about how businesses and customers communicate with each other. The article and the study it cites brings some insightful statistics showing how important your customer’s experience in communicating with you really is.

“74% choose companies/brands based on others’ customer-care experiences shared online.”

I have to admit, I was a little...

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December 11, 2009

Clearing the Mystery of PCI Compliance (Part6)

Posted by 2Checkout Category Icon2Checkout Category IconTechnology

This week, we move on from creating our secure network and start to develop a system to monitor the network, alert us if there is any suspicious activity, and regularly test our security procedures. We have moved on to two parts of PCI compliance that need to continue through the life of our company. These categories are more involved both technically and administratively than requirements that we looked at in past weeks. These requirements address the...

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