Magdalena Nicola

Director, Payment Chargeback Operations

Articles by Magdalena Nicola:

December 18, 2017

Curb Involuntary Churn with Tips and Tricks on How to Increase Authorization Rates

Every year, cloud software and online services companies lose millions of dollars in potential recurring revenue to customer churn. While reducing churn is mission one for any subscription-based business, most retention strategies neglect...
December 5, 2017

How to Lower Chargeback Rates

“What is a chargeback?” Asking the question is probably a good place to start if you want to prevent chargebacks. A chargeback is a transaction reversal designed to protect consumers. Most refund requests that vendors like you deny...
October 10, 2017

The Push to Make Payments Painless

With this article, we wanted to take a fresh look at what’s new in payments, a pretty broad area and constantly under change. What is certain is that the push to make payments “painless” or “frictionless” continues, driven by...