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2Checkout Documentation

Issuing Refunds

Refunds may be issued from the Sale Detail page and will post back to the buyer with-in 3-7 days from being issued. Intangible sales passed in by our Plug-and-Play cart or any sale passed in by a third party cart parameter set can be refunded without transaction fees within the first 24 hours while in approved status. Tangible sales that are passed in by our Plug-and-Play cart can be refunded without transaction fees before marking the order as shipped while in approved status.

Types of Refunds

Below are the three methods to issue a refund.

  • Full Refund - Refund the whole sale including each recurring invoice and shipping charges on tangible orders

  • Partial Refund - Refund for an amount that is specified by you.

  • Line Item Refund - Refund a specific line item from the sale detail page.

When issuing a refund you will be required to select a reason for the refund and enter a comment as to why the refund is being issued. You can then click the Submit Refund button to issue the refund. Both you and the buyer will be notified by email with the specifics of the refund when issued. A refund can be issued from the Sale Detail page pictured below.  To view an order’s Sale Detail page click on the sale number link on the List Sales page.


Full Refund

A full refund can be issued by clicking on the Refund Sale link located at the top left of the Sale Detail page directly under the Total. The Refund Sale page will require you to select a reason for the refund and enter a comment as to why the refund is being issued. Click the Submit Refund button to complete the refund.


Partial Refund

A partial refund can be issued by clicking on the Issue Partial Refund link located on the left side of the invoice section directly under the Invoice Number. The Add Refund page will require that you enter a partial refund amount and select the refund currency. You have the option of selecting USD, Yours (2Checkout account pricing currency), or Customer (currency the sale was placed in). You may then select a reason for the refund and enter a comment as to why the refund is being issued. Click the Submit Refund button to complete the refund.


Line Item Refund

A line item refund can be issued by clicking on the Refund link under the refund column of the invoice section for the desired line item. The Line Item Refund page will require you to select a reason for the refund and enter a comment as to why the refund is being issued. You may then click the Submit Refund button to complete the refund.


Please Note: You may issue a refund for a period of 180 days from the date the sale is placed. Please contact 2Checkout.com directly if you need to issue a refund on a sale that is over the 180 day period.