CommerceNOW '20 | WEBINAR

Conversational Commerce Is All About Increasing Conversions through 1:1 Real-Time Interactions

Webinar Duration: 33 minutes
Lucas Walker

Lucas Walker
Strategic Partnerships,


Conversational commerce amounts to each of the one-to-one conversations you have with your customers via different touchpoints, which can range from your website chat and email to social media and more.

However, the key to a fully effective conversational commerce resides in having those conversations in a way that scales and generates revenue.

In this session, Lucas Walker, Strategic Partner Manager at Gorgias, takes you through how to create engaging multi-channel messaging at scale, including chat campaigns, that boost conversion rates and improve ROAS, and how to measure the impact on your brand growth.

Key takeaways include:

  • Omni Channel Communication
  • Live Chat transactions
  • Social Media comment management

Make sure you check his talk by filling in the form on the right.

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