Conversational commerce amounts to each of the one-to-one conversations you have with your customers via different touchpoints, which can range from your website chat and email to social media and more.
However, the key to a fully effective conversational commerce resides in having those conversations in a way that scales and generates revenue.
In this session, Lucas Walker, Strategic Partner Manager at Gorgias, takes you through how to create engaging multi-channel messaging at scale, including chat campaigns, that boost conversion rates and improve ROAS, and how to measure the impact on your brand growth.
Key takeaways include:
- Omni Channel Communication
- Live Chat transactions
- Social Media comment management
Make sure you check his talk by filling in the form on the right.