Leveraging Revenue Data to Lower Churn and Improve Growth through Customer Success

Should the customer success department be involved in your company’s revenue goals? Keeping good customer relationships is essential to retaining revenue in a modern SaaS. Most traditional customer success models are focused on customer satisfaction but have no strategy to bring in new revenue.

So, customer-facing teams are equipped with incomplete, low-resolution data even though they manage a significant part of a company’s income. Are you missing an opportunity to maximize revenue and scale?

Join Philipp Wolf, Founder & CEO of Custify as we discuss:

• The customer data ecosystem
• The revenue data essentials in customer success metrics
• The real reason your company invests in customer success
• How customer success grows revenue using this data

About Custify:

Custify is a Customer Success Platform designed for B2B SaaS businesses. It enables them to reduce churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also integrates data from other systems like CRM, support or billing to manage all relevant customer success KPIs and client interactions in an easy-to-understand dashboard. For low-touch workflows, it also has a built-in sophisticated automation engine.