Your customer success strategy is only as strong as your ability to truly understand your customers. Relying on activation and engagement metrics alone? That's a fast track to unpleasant surprises at renewal time.
In this session, Elise Marengo, Director of Customer Success at Engineer Up, will break down what holistic portfolio analysis really means – balancing qualitative and quantitative insights to predict retention, spot churn risks, and drive strategic growth. She'll cover the key factors that matter, how to measure them effectively, and why some of the most critical signals often go unnoticed. Expect a fast-paced, interactive discussion where we challenge assumptions, debate overlooked metrics, and give you immediately actionable strategies to take back to your team.
Whether you're a founder, CS/Sales leader, or Product Manager, this session will change the way you look at your customers – maybe forever.
Get access to Elise’s tips and strategies by filling in the form on the right.
About Engineer Up
EngineerUp is a U.S.-based consulting firm that connects businesses with top freelance civil engineers and ServiceNow experts for impactful, outcome-driven projects. Headquartered in Atlanta, the company serves Fortune 500 clients with services in software engineering, ServiceNow consulting, and digital product development. With a mission-driven approach and core values rooted in integrity, collaboration, and shared success, EngineerUp also runs a "1 for 10 Mission," hiring one deserving individual for every ten consultants placed.
Get more information at EngineerUp.com.
About 2Checkout (now Verifone)
Verifone is the payments architect shaping ecosystems for online and in-person commerce experiences, including everything businesses need - from secure payment devices to eCommerce tools, acquiring services, advanced business insights, and much more. As a global FinTech leader, Verifone powers omni-commerce growth for companies in over 165 countries and is trusted by the world's best-known brands, small businesses and major financial institutions. The Verifone platform is built on a four-decade history of innovation and uncompromised security, annually managing more than 12B transactions worth over $500B on physical and digital channels.
Verifone's 2Checkout platform is an all-in-one monetization solution helping clients drive global sales growth across online channels. Its digital services, including global payments, subscription billing, merchandising, taxes, compliance and risk, help clients stay focused on innovating their products while delivering exceptional customer experiences.
Get more information at 2Checkout.com
