Avangate Acquires 2Checkout to Expand Payment Flexibility and Broaden Market Reach.Learn More

Our current job openings

All interested candidates, please send your résumé and cover letter to hr@2checkout.com.

Director of Marketing

Columbus, Ohio - USA

Are you tired of running other people’s plays? Do you feel you have the ability see what is possible and then dive in to make it happen? Can you be scrappy and creative to set an organization up for long-term success as it gets ready to move into a new phase of growth?

Our company is already trusted by thousands of businesses around the world to process their payments. Now we’re getting ready to reinvent ourselves so that we can springboard off of our strengths and achieve even greater heights.

You’ll develop and execute a Marketing strategy to make what we have work even harder for us, while also laying a foundation that will help the organization push industry boundaries and support accelerated future growth. You’ll be hands on in growing and enhancing our global brand, and you’ll be the champion for driving a culture of measurability and continuous improvement. 2 years from now, we’ll look back, and you’ll be a key hero who helped transform our business.

Responsibilities
  • Within the first 90 days, develop a comprehensive marketing roadmap with clear performance benchmarks towards customer acquisition that aligns with our business strategy.
  • Set the right targets for customer acquisition costs, and establish a marketing budget across regions, channels and partners that will meet and exceed these goals.
  • Oversee all external and internal marketing communications (PR, branding, advertising, tradeshows, etc), ensuring a high level of stakeholder engagement and seamless integration and performance.
  • Leverage analytic to provide break-through insights around customer behavior and tactical performance and work with internal and external teams to execute.
  • Identify countries, markets and products that provide cost effective growth opportunities and pilot programs that demonstrate performance on par with the target acquisition cost.
Qualifications
  • BA/BS in Business, Marketing or a related field. MBA preferred.
  • 7+ years of progressively responsible roles in marketing including marketing management experience.
  • Well-versed in site-side marketing, including conversion and landing page optimization, and A/B testing.
  • Expertise with web analytic platforms and an understanding of the inner-workings SEM/SEO, display and social advertising landscapes.
  • Familiarity with marketing automation, CRM and tag management platforms, such as Eloqua.
  • Experience managing agency and vendor relationships (advertising and PR).
  • Experience in payments/e-commerce marketing preferred but not required.
Mindset
  • “Start-up” mentality and visible passion for the business and industry.
  • Strong leader who is willing to “roll-up your sleeves” to deliver results.
  • Problem-solver who leverages data and analytic to make business decisions.
  • Ability to operate successfully through periods of ambiguity and change.

Inside Sales Support Specialist

Columbus, Ohio - USA

This position is responsible for reviewing new account applications and preparing the application to be underwritten and decisioned. To ensure both consumer and business client satisfaction, this position will also answer inbound service inquiries from current merchants and consumers. Additional responsibility includes building client loyalty and performing end to end relationship management.

Duties and Responsibilities:
  • Researching and documenting information during the review process.
  • Ensure minimal delay between a Seller’s submitted application and a decision on the account.
  • Responding to account applications & new account related tickets, calls, voicemails, emails, and escalated issues from front-line Operations representatives.
  • Working with prospects to gather any missing components of the application.
  • Monitoring and quality control of workflow through Salesforce.
  • Drive improvements in processes and procedures to optimize throughput of team.
  • Act as overflow for Consumer Services Unit, by servicing any consumer inquiries directed to you.
  • Stay up to date and knowledgeable on all of 2CO’s products, services, promotions and features.
  • Retain existing clients via relationship management, problem resolution and remediation when necessary.
  • Encourage client participation in marketing initiatives (affiliate program, shopping portal, etc.).
  • Maintains records and reports as directed.
Key Skills and Competencies:
  • Communication Skills - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Creativity - Generates creative solutions; Uses feedback to modify processes; Demonstrates attention to detail.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Works toward mutually beneficial relations; Listens to others without interrupting; Keeps emotions under control. Maintains confidentiality; Remains open to others’ ideas and tries new things.
  • Technical Skills - Has basic computer knowledge, comfort using computers and navigating internet; Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Experience with Salesforce.com is a plus.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work and team’s work to ensure quality. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Keeps commitments. Is consistently at work and on time. Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests. Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Supports everyone’s efforts to succeed.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Planning/Organizing - Uses time efficiently. Prioritizes and plans work activities; Develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions; Follows through on commitments.
  • Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Organizational Support - Follows policies and procedures; Supports organization’s goals and values.
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.
Education and Experience:

Bachelor’s degree or High school diploma with one to three years related experience, particularly in customer service or a highly detailed administrative role; or equivalent combination of education and experience.

Office Manager / HR Coordinator

Columbus, Ohio - USA

For the Office Manager / HR Coordinator position, we seek an energetic, team-oriented professional. The ideal candidate is a proactive leader, works well in a people-intensive business, and is able to take on multiple roles and responsibilities across functions. The candidate thrives in a fast-paced, dynamic work environment, and is committed to excellence and results.

Office Manager Duties
  • Respond to all incoming telephone calls and inquires.
  • Process all incoming mail and route to appropriate staff.
  • Maintain office and kitchen supplies as needed.
  • Maintain copier including ordering of supplies and upkeep of corresponding codes.
  • Serve as point of contact with our building and maintenance staff.
  • Maintain registrations for Executive Staff for conference, luncheons, and trainings.
  • Other Office Manager duties as assigned.
HR Coordinator
  • Assist HR in scheduling interviews and on-boarding new team members.
  • Responds to general inquiries regarding HR policies, procedures, and programs.
  • Maintain Applicant Tracking System for job postings, offer requests, etc.
  • Maintain New Hire Processes / Onboarding in HR information systems.
  • Process Employment Verifications as needed or requested.
  • Process Terminations / Offboarding in HR information systems.
  • Maintain Personnel Files and Paperwork.
  • Other HR duties as assigned.
Requirements
  • Office management experience.
  • Relevant experience in Human Resources administration.
  • Advanced proficiency in MS Word, Outlook and Excel, required.
  • Creative problem solving and excellent written and communication skills.
  • Ability to handle multiple priorities with a sense of urgency and diplomacy.
  • A polished and positive demeanor to interact and represent the company with internal professionals and external clients.

Payment Partnership Director

Columbus, Ohio - USA

Are you a master of strategic relationships yet adept at project management? Are you looking to truly impact an organization with your expertise? Does a pivotal role involving cross-collaboration and strategy sound like your next step? Does the opportunity to join a talented team looking to revolutionize the payments space energize you?

Our company is already trusted by thousands of businesses around the world to process their payments. Now we’re getting ready to reinvent ourselves and springboard into greater achievements.

As the Payment Partnership Director, you will hold a vital role within 2Checkout’s business and will be responsible for identifying, developing and managing all 2Checkout’s payment partnerships globally. This position blends project management skills with robust sales and strategic relationship development abilities. You will work with eCommerce platforms, Card Schemes, Payment Service Providers, System Integrators, and Gateways to foster mutually beneficial, revenue-generating relationships between 2Checkout and our partners. You will have a firm understanding of 2Checkout’s business and strategy, and will ensure that 2Checkout’s partnership relationships align with and accomplish our strategic goals.

Responsibilities
  • Identify and engage potential partners in varying geographies or verticals aligning with 2Checkout’s strategic goals and develop new sources of payment volume.
  • Collaborate with Legal, Compliance, Risk, IT and Finance to ensure alignment of current operations with partner and country-specific rules, requirements and regulations.
  • Be the primary point of contact for all partners and seek input from internal teams on various partner initiatives.
  • Act as a liaison for internal teams seeking answers to partner-related questions.
  • Conduct periodic business performance reviews of partners to continue optimizing relationship and determine areas for improvement.
  • Research and stay in tune with industry trends, strategic partnership opportunities and regulatory initiatives impacting 2Checkout’s business and partner relationships.
  • Coordinate and interface with partnership representatives during onsite visits and reviews/audits.
  • Develop knowledge of global partnership opportunities to help influence, support and execute the enhancement and optimization of 2Checkout’s products and services.
Qualifications
  • Results-oriented leader with proven track record in launching and identifying business opportunities, developing partnerships and executing strategic initiatives.
  • Collaborative personality, must balance 2Checkout strategy with partner requirements when leading a project.
  • Excellent communicator, clarity in email and phone conversations is paramount for engagements with non-native English speaking partners.
  • Critical thinker, the ability to draw accurate conclusions with minimal input.
  • Detail-oriented, recognizes that the “little things” can have a significant impact on a large project.
  • Proactive, always on the lookout for the next significant update so resources are allocated appropriately.
  • Previous experience working in financial services, technology, payments or financial institutions, preferred; background of working with high-performance teams.
Mindset
  • “Start-up” mentality and visible passion for the business and industry.
  • Ability to operate successfully through periods of ambiguity and change.
  • Strong leader who is willing to “roll-up your sleeves” to deliver results.
  • Collaborative ability to work cross-functionally.
  • Capability to ask “why not or what if” when it comes to achieving best practices and goals.

2Checkout is seeking a passionate Relationship Account Manager who will partner with, provide elite care and ensure the long-term success of its top customers. The ability to monitor develop long-term relationships with a portfolio, strategize joint action plans and work with the team to implement positive change will be vital to success in this role. This position requires a highly professional individual with exceptional business acumen, strong attention to detail and proven success working through ambiguity. Particular importance will be placed on candidate’s proactive approach to problem solving and communication skills.

As part of the Account Management Team, the Manager has the primary responsibility of communicating and implementing action plans with 2Checkout’s largest accounts. Serving as the main contact for our client relations for each assigned customer, the goal of the team is to address and resolve issues and day-to-day needs of the assigned client base, ensure the timely and successful delivery of solutions, as well as proactively monitor and manage the health of this portfolio.

Candidates eligible for the Relationship Account Manager position will require exceptional customer relations skills, the ability to make a contribution in overall process improvements, and intellect to make recommendations that mutually reflect the best interests of the client and 2Checkout alike. This position will demand the ability to prioritize job responsibilities, manage a portfolio of clients and provide day- to-day account management.

Hours are Monday - Friday: 9:30am - 6:00pm.

Qualifications
  • College experience or equivalent combination of education and experience required
  • Bachelor’s Degree or 3-5 years client services experience preferred
  • Strong written and verbal communication skills
  • Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
  • Working knowledge of Salesforce, DeskPro, or similar system
  • Familiarity with Facebook, Twitter, LinkedIn, and other social media channels
  • Proven track record of working with teams, delivering on commitments, able to work across organizational boundaries, and dealing with ambiguity.
  • Passion to make a difference

Senior Payments Product Manager

Columbus, Ohio - USA

2Checkout is looking for a talented, ambitious and self-motivated Senior Product Manager to drive the product roadmap for development of our next generation world-class merchant payments platform. If you are eager to shape the future of online payments - with a focus on creating world-class merchant and consumer experiences for international eCommerce - and have an in depth knowledge of international payments and a proven track record of excellence, this is the place for you!

Responsibilities
  • Creating detailed product requirements documents and use cases to articulate desired product features and functionality to technical, user experience & design, and other cross-functional teams.
  • Developing merchant and competitive insights to identify new industry-leading product features, user experiences, and platform capabilities that will deliver extraordinary value to merchants.
  • Developing business cases for and estimating the expected financial impacts of incremental product or feature enhancements.
  • Collaborating closely with technical architects, engineers and other cross-functional stakeholders to ensure that the product solution delivers against business objectives.
  • Developing and managing a prioritized roadmap to address merchant needs and accelerate growth of 2Checkout’s business.
  • Collaborating cross-organizationally with sales, marketing, customer support, operations, legal, compliance, risk management, engineering, user experience, QA and other functional areas, to ensure alignment with related go-to-market activities.
  • Owning key business metrics post-launch.
Qualifications
  • In-depth knowledge of electronic payments including a deep understanding of international payments, payment gateways and global payment methods.
  • Commitment to flawless execution.
  • Strong analytical skills; creative and relentless problem solver.
  • Strong organizational skills, ability to thrive in an environment where success depends on a high degree of cross-functional collaboration.
  • Team player; ability to interface and build relations at all levels internally and externally.
  • Excellent verbal and written communication skills.
  • BA or BS required, MBA a plus.

Underwriting Analyst

Columbus, Ohio - USA

2Checkout, a fast-growing financial technology startup, is looking for an Underwriting Specialist to grow with us as we rapidly expand our team. We are looking for an exceptional candidate who would love the challenge of reviewing new account acquisitions, mitigating risk through careful research and application of policies during the underwriting process.

Online payments is one of the hottest areas for innovation in e-commerce. 2Checkout is one of the largest payment platforms with a global reach in nearly 200 countries. Our platform integrates with banks and payment networks all over the world through a single interface so businesses can sell to anyone, anywhere in the local language and currency. Over the next year, we expect to double the size of our team across all functions, including engineering, product development, sales, underwriting, marketing, and customer support.

We are seeking a thorough, enthusiastic self-starter with 1-3 years related experience in FinTech underwriting to join our team.

Responsibilities
  • Investigate and decision new applications
  • Understand and exercise compliance standards
  • Meet and exceed production objectives
  • Take ownership of accounts during the underwriting process
  • Advocate for specific improvements in procedures and policies
  • Evaluate 30 - 40 new account applications daily utilizing provided tools and external exploration
  • Analyze all information collected appropriately
  • Make final determinations based on department standards
  • Archive evidence within internal records
  • Diagnose risk trends to continuously improve processes throughout multiple departments
  • Embrace all policy and procedure updates and implement necessary changes promptly
  • Stay abreast of changing OFAC and other regulatory restrictions
  • Employ and suggest the use of latest known technologies
  • Respond to inquiries from frontline representatives expeditiously
  • Annual reviews of actively processing merchant accounts
  • Adjustments to account and owner details on an ongoing basis

Vice President of Sales

Columbus, Ohio - USA

Are you self-starting, accomplished and polished professional sales leader with the determination to produce consistent, outstanding results from your sales team? Do you thrive in and enjoy the thrill of succeeding in a high energy, fast paced environment?
The Vice President of Sales is a vital member of our highly talented team reporting into the CEO. You will lead our sales team through identifying, pitching and closing prospective ecommerce merchants in a high-growth environment. In this role you will hire, inspire, mentor, train and assist the sales teams selling our payment processing services to small and mid-size merchants around the world. The ideal candidate will have a proven track record exceeding sales quotas and a deep knowledge of the ecommerce ecosystem.

Responsibilities
  • Core focus will be identifying opportunities, building a pipeline, structuring partnerships, and negotiating deals to a successful close – a combined “hunter and closer” mentality is a must in this role.
  • Own and manage the end-to-end sales process to deliver against a range of performance metrics.
  • Develop detailed and accurate forecasts.
  • Provide field level intelligence of product functionality needed by clients to our product team.
  • Possess expert proficiency in explaining the unique value proposition and differentiating the 2Checkout solution.
  • Work collaboratively with the executive team and serve as an important spokesperson in advancing the company’s image and reputation with clients.
Qualifications
  • BA required, MBA preferred.
  • A minimum of 5 to 7 years of proven leadership building and cultivating a world class sales team.
  • Demonstrated experience and self-motivation to excel individually and lead teams within an environment of change while driven to exceed goals.
  • Proven track record of effectively developing and implementing multi-channel sales strategies, sales plans, forecasts and budgets, and achieving sales results.
Mindsets
  • “Start-up” mentality and visible zeal for the business and industry.
  • Strong leader who is willing to “roll-up your sleeves” to get it done.
  • Ability to translate vision and strategy into results-oriented, actionable plans.
  • Uphold a strong business ethic founded in honesty and integrity.