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Our current job openings

All interested candidates, please send your résumé and cover letter to bfilipkowski@2checkout.com.

Inside Sales Support Specialist

Columbus, Ohio - USA

This position is responsible for reviewing new account applications and preparing the application to be underwritten and decisioned. To ensure both consumer and business client satisfaction, this position will also answer inbound service inquiries from current merchants and consumers. Additional responsibility includes building client loyalty and performing end to end relationship management.

Duties and Responsibilities:
  • Researching and documenting information during the review process.
  • Ensure minimal delay between a Seller’s submitted application and a decision on the account.
  • Responding to account applications & new account related tickets, calls, voicemails, emails, and escalated issues from front-line Operations representatives.
  • Working with prospects to gather any missing components of the application.
  • Monitoring and quality control of workflow through Salesforce.
  • Drive improvements in processes and procedures to optimize throughput of team.
  • Act as overflow for Consumer Services Unit, by servicing any consumer inquiries directed to you.
  • Stay up to date and knowledgeable on all of 2CO’s products, services, promotions and features.
  • Retain existing clients via relationship management, problem resolution and remediation when necessary.
  • Encourage client participation in marketing initiatives (affiliate program, shopping portal, etc.).
  • Maintains records and reports as directed.
Key Skills and Competencies:
  • Communication Skills - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Creativity - Generates creative solutions; Uses feedback to modify processes; Demonstrates attention to detail.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Works toward mutually beneficial relations; Listens to others without interrupting; Keeps emotions under control. Maintains confidentiality; Remains open to others’ ideas and tries new things.
  • Technical Skills - Has basic computer knowledge, comfort using computers and navigating internet; Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Experience with Salesforce.com is a plus.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work and team’s work to ensure quality. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Keeps commitments. Is consistently at work and on time. Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests. Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Supports everyone’s efforts to succeed.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Planning/Organizing - Uses time efficiently. Prioritizes and plans work activities; Develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions; Follows through on commitments.
  • Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Organizational Support - Follows policies and procedures; Supports organization’s goals and values.
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.
Education and Experience:

Bachelor’s degree or High school diploma with one to three years related experience, particularly in customer service or a highly detailed administrative role; or equivalent combination of education and experience.