Our current job openings

All interested candidates, please send your résumé and cover letter to hr@2co.com.

Underwriting Specialist [2nd Shift]

Columbus, Ohio - USA

2Checkout is looking for an Underwriting Specialist to review new account acquisitions, mitigating risk through careful research and application of policies during the underwriting process.

Specifically, the position will
  • Review and decision new accounts
  • Drive improvements in standards, procedures and policies
  • Understand and apply compliance standards
  • Take ownership and responsibility for accounts during the underwriting process
Duties and Responsibilities
  • Review 23 - 25 new account applications daily using in house tools provided and external research
  • Working underwriting applications within SalesForce.com
  • Researching and applying information during the review process, and updating internal documentation with your findings
  • Assigning MCC to accounts upon approval
  • Responding to questions, concerns, and issues from frontline Operations representatives
  • Working with other underwriters to locate risk trends and improve underwriting tactics
  • Make decisions, based on department standards that affect whether or not a new account application will be approved
  • Escalating applications which are questionable to senior underwriters
  • Keeping up to date on all policy and procedure updates and applying those changes to your case reviews
  • Stay abreast of changing OFAC and product resale restrictions and issues
Key Skills and Competencies
  • Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Participates in meetings
  • Ethics – Works with integrity and ethically; Upholds organizational values
  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Demonstrates attention to detail
  • Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
  • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Focuses on solving conflict, not blaming; Accepts responsibility for own actions
  • Quantity- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
  • Adaptability- Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
  • Attendance/Punctuality – Is consistently at work and on time. Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Keeps commitments
Education and Experience

High school diploma or general education degree (GED) and one to three years related experience and/or training; or equivalent combination of education and experience

Customer Services Representative

Columbus, Ohio - USA

Ensure both consumer and business client satisfaction by answering inbound service inquiries from consumers domestic and international. Weds- Fri 9:30am-6pm and Saturday- Sunday 8:00am- 4:30pm schedule required.

Essential Duties
  • Take ownership of Seller issues; reduce contacts to client services by resolving Seller issues at initial point of contact.
  • Complete all assigned tickets/emails / calls/cases. Maintain a minimum CPH and required availability each week
  • Complete International Seller agreement as needed
  • Monitor Seller account activity and to recommend other product options as needed
  • Understand how accounts measure their business and help in meeting their goals through strong relationship building, product consultation, retention plans- as needed
  • Expected to be an established payments consultant who will deliver maximum value to your General Account Portfolio. – Provide accounts business reviews
  • Establish a relationship with key account stakeholders to identify revenue maximization opportunities through demonstrating in depth understanding of both the accounts and 2Checkouts business values to ensure business growth.
  • Stay up to date with the latest products and changes at 2Checkout so that you can communicate all information effectively and informatively.
  • Be optimistic about change and explore new methodologies by continuously seeking to enhance your research toolbox. Don’t settle for the methods you know…what else is out there?
  • Maintain excellent time-management, multi-tasking, strong analytical and oral communication skills and the ability to prioritize quickly.
  • Lead by example and promote a positive and productive atmosphere, which supports all company goals and objectives.
Key Skills and Competencies
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Participates in meetings.
  • Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests. Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views;
  • Supports everyone’s efforts to succeed. 
  • Adaptability- Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time. Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Education and Experience

High school diploma or general education degree (GED) and one to three years related experience and/or training; or equivalent combination of education and experience.

Sr. Financial Analyst - International

Columbus, Ohio - USA

This position reports directly to the CFO and is expected to work cooperatively with other executives, managers, and associates.  The Analyst will assist the Controller and CFO with the financial functions, including the timely completion of the monthly financial statements, monthly analysis, budgeting and forecasting, and annual audit and tax returns as required.  This position will also be involved in the design and implementation of our business analysis function.

Responsibilities
  • Coordinating the implementation of any new international entities, including the set-up of the general ledgers, accounting procedures and any necessary agreements and relationships
  • Coordinate the oversight of the international entities, including the in country financial and tax requirements
  • Assist with the budget and forecasting processes
  • Responsible for preparation of weekly and monthly forecasts
  • Plan and monitor cash flow
  • Responsible for analyses of customer profitability, partner economics, pricing, and potential cost savings
  • Assist with and coordinate accounting implementations – i.e., project accounting, including documentation and training as required
  • Assist with establishing and maintaining policies and procedures that are in conformity with GAAP, IFRS, government regulations and statutory requirements
  • Assist with internal audit processes and reporting as required
  • Provide back up support for the accounting function (including the Controller), as may be assigned
  • Other duties as may be assigned
Education & Training

A Bachelor degree in Finance/Accounting is required. Certified Public Accountant (CPA) is desirable.  A thorough working knowledge of Generally Accepted Accounting Principles and application is required.

Experience & Knowledge
  • Two to four years or more of related accounting experience in a business environment involved in the accounting cycle and international operations.
  • Two years of FP&A experience with companies who have international operations strongly preferred.
  • Significant business interactions with other people requiring independent professional judgment are expected.
  • The candidate must have strong analytical skills, experience with MS office, specifically Excel and Access.
  • Experience with SQL-type databases and/or Dynamics GP is a plus.
  • The candidate is expected to have strong verbal and written communications skills; ability to articulate strategies and implement policies; Solid knowledge and application of GAAP.
  • Candidate must have demonstrated ability to multi-task, work under pressure, meet deadlines and thrive in a fast-paced work environment.

Marketing Communications Manager

Columbus, Ohio - USA

2Checkout has a diverse base of awesome customers. Our product is payments, and sometimes payments products can be confusing to small businesses. The Marketing Communications Manager will play a critical role in helping to grow 2Checkout’s brand awareness and customer base. The Marketing Communications Manager will be the voice of the customer, ensuring that the proper tone comes through when we are communicating to our customers and advocating for product enhancements that improve the customer’s experience with 2Checkout. The ideal person will be passionate about making payments as simple and easy for our customers and can explain our product in a clear and easy to understand way.

Key responsibilities
  • Assess the competitive landscape, and develop compelling positioning and messaging to win our target markets
  • Guide brand development that is unique and compelling to our target market, including messaging and imagery
  • Guide all customer facing teams, including sales, support, and account management in communicating product benefits and features and solving customer issues
  • Lead product launch plans, including communication on the website, emails, and blogs
  • Develop thought leadership content that demonstrates 2Checkout’s leadership in the payments space
  • Work collaboratively with the product team on collecting customer input through user groups and research
  • Guide social media strategy and execution, ensuring proper tone and content to demonstrate thought leadership
  • Lead internal communications to ensure all teams are aware of new product releases and enhancements
  • Proactively identify areas for improving the customer experience across all teams
The ideal candidate
  • Is passionate about the opportunity to make payments simple and easy for our customers
  • Understands the mindset and pain points of startups (our target customer base); demonstrates empathy in every interaction with prospective and existing customers
  • Recognizes communication differences around the world and localizes communications as appropriate
  • Demonstrates excellent written communication skills; can both write blogs, emails, and other thought leadership content, as well as can lead others (such as junior staff or agencies) on writing clear customer-facing communications
  • Experience with communicating complicated technology products in a clear, concise, and compelling manner
  • Has experience managing copywriters, social media managers, designers, developers, and agencies

 

The purpose of this inside sales position is to generate new business for 2Checkout by selling our payment-related products to merchants located around the world.

Duties and Responsibilities
  • Represent 2Checkout in a professional and customer-focused manner.
  • Educate prospects on 2Checkout while making relevant connections between their needs and our product offerings.
  • Learn about and uncover needs of each prospect to determine the most relevant next steps for successful application, underwriting review, and account activation.
  • Manage sales opportunities from application through account activation stage.
  • Document and manage pipeline activity using Salesforce.com to complete all daily tasks and communicate with prospects.
  • Manage workload to meet an aggressive communication turnaround service level expectation.
  • Outbound cold calling.
  • Fielding inbound calls, emails, and online chats.
  • Must be able to work some nights and weekends.
Key Technical Skills and Knowledge
  • Must have general understanding of online payment processing.
  • Knowledge of 2Checkout services and technical capabilities.
  • Ability to influence others.
  • Ability to engage customers.
  • Experience with or ability to learn Salesforce.com.
  • Exude positivity and strong business acumen when working with customers and colleagues.
  • Ability to demonstrate effective business writing.
  • Ability to manage high volumes of phone, email, and chat communication.
Key Success Factors
  • Successful candidates will be confident, comfortable, and patient working with prospects using phone, email, and chat tools.
  • Successful candidates will be self-starters and able to manage their time effectively with moderate management oversight.
  • Successful candidates will be able to engage prospects and be brand evangelists.
  • Successful candidates will be able to translate 2Checkout’s value proposition so that price is not the sole decision criteria for new business partnerships.
  • Successful candidates will be passionate about sales and driven to exceed goals.
  • Successful candidates will have an appreciation for international commerce and understanding various cultures.
  • Successful candidates will have the ability to handle rejection and learn from these experiences.
  • Successful candidates will have endurance to manage high volumes of phone, email, and chat communication.
Performance Measures
  • Quarterly account activation performance standards.
  • Velocity of sales opportunities from application to account activation stage.
  • Communication turnaround service level expectation.
  • Quality of phone, email, and chat communication.
Preferred Education & Experience
  • Bachelor’s degree in business, marketing, communications, or public relations.
  • Two or more years working in a sales environment with high volumes of phone, email, and chat communication.
  • Ability to speak and write in Spanish, Chinese, Arabic, or a language of India is a major plus.

 

New Accounts Representative [2nd Shift]

Columbus, Ohio - USA

The purpose of this entry-level position on the inside sales team is to contribute toward generating new business for 2Checkout by communicating with prospects and qualifying leads for our team of Account Executives.

Duties and Responsibilities
  • Represent 2Checkout in a professional and customer-focused manner.
  • Educate prospects on 2Checkout while making relevant connections between their needs and our product offerings.
  • Determine whether leads are qualified sales opportunities that our Account Executives should close.
  • Document and manage pipeline activity using Salesforce.com to complete all daily tasks and communicate with leads.
  • Manage workload to meet an aggressive communication turnaround service level expectation.
  • Outbound cold calling.
  • Fielding inbound calls, emails, and online chats.
  • Must be able to work some nights and weekends.
Key Technical Skills and Knowledge
  • Must have general understanding of online payment processing.
  • Knowledge of 2Checkout services and technical capabilities.
  • Ability to influence others.
  • Ability to engage customers.
  • Experience with or ability to learn Salesforce.com.
  • Exude positivity and strong business acumen when working with customers and colleagues.
  • Ability to demonstrate effective business writing.
  • Ability to manage high volumes of phone, email, and chat communication.
Key Success Factors
  • Successful candidates will be confident, comfortable, and patient working with prospects using phone, email, and chat tools.
  • Successful candidates will be self-starters and able to manage their time effectively with moderate management oversight.
  • Successful candidate will be able to engage prospects and be brand evangelists.
  • Successful candidates will be able to translate 2Checkout’s value proposition so that price is not the sole decision criteria for new business partnerships.
  • Successful candidates will be passionate about sales and driven to exceed goals.
  • Successful candidates will have an appreciation for international commerce and understanding various cultures.
  • Successful candidates will have the ability to handle rejection and learn from these experiences.
  • Successful candidates will have endurance to manage high volumes of phone, email, and chat communication.
  • Successful candidates will have the desire to build a foundation for an outstanding career in sales.
Performance Measures
  • Qualification success rate (QSR) - percentage of leads qualified that become approved accounts.
  • Velocity of sales opportunities moving from lead to application stage.
  • Communication turnaround service level expectation.
  • Quality of phone, email, and chat communication.
Preferred Education & Experience
  • Bachelor’s degree in business, marketing, communications, or public relations.
  • One year or more working in a sales environment requiring high volumes of phone, email, and online chat communication.
  • Ability to speak and write in Spanish, Chinese, Arabic, or a language of India is a major plus.

 

Integrations Specialist

Columbus, Ohio - USA

The Role

The Integrations Specialist will handle customer support requests which are technical in nature, via telephone, support tickets, email, in-person communications and other methods as they arise.

Duties and Responsibilities
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks and monitors technical problems to ensure a timely resolution.
Qualifications
  • Problem Solving- Identifies and resolves problems in a timely manner.
  • Technical Skills- Strives to continuously build knowledge and skills; Shares expertise with others.
  • Team Work- Balances team and individual responsibilities.
  • Ethics- Treats people with respect; inspires the trust of others.
  • Strategic Thinking- Develops strategies to achieve organizational goals.
  • Adaptability- Able to deal with frequent change, delays, or unexpected events.
  • Dependability- Takes responsibility for own actions.
  • Initiative- Asks for and offers help when needed.
  • Judgment- Supports and explains reasoning for decisions.
  • Motivation- Sets and achieves challenging goals.
  • Quality- Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
Experience & Knowledge

Experience in a technical support role or e-commerce environment preferred.

 

Software Engineer

Columbus, Ohio - USA

We are hiring software developers at all levels of experience to build a best-in-class payment platform that makes it easy for businesses anywhere in the world to easily accept payments. Over the past year, 2Checkout has doubled the size of its engineering team and plans to do so again in 2015.

Online payments is one of the hottest areas for innovation in e-commerce. 2Checkout is one of the largest international payment processors in the world, with global reach in nearly 200 countries. Our platform integrates with banks and payment networks all over the world through a single interface so businesses can sell to anyone, anywhere in the local language and currency.

Our platform is designed to handle the complexity of payments for our customers so they can focus on growing their business, including payment methods, currencies, and fraud prevention. Our developers work on both building innovative payments functionality into our platform as well as re-engineering some of our existing services for scalability and airtight security.

We are growing fast, we have a new management team consisting of recent alums from Braintree, ZestFinance and Groupon as well as other top technology and payments companies.

Software engineers at 2Checkout:
  • Are intellectually curious and enjoy solving challenging problems
  • Push the envelope of building products that take the pain out of payments
  • Enjoy being a part of and building a strong engineering culture
  • Communicate well and is a good teammate - no drama or giant egos
  • Have a high degree of personal responsibility
Skills and requirements
  • Proficient with Ruby, Rails, rspec, etc.
  • Experience with automated testing (unit and integration), version control (Git/GitHub) and continuous integration
  • Uses Agile approach to development
  • At least two years of experience writing code professionally or on your own projects
  • Familiarity with Perl is a plus (legacy infrastructure is in perl and java)