Our current job openings

All interested candidates, please send your résumé and cover letter to hr@2co.com.

Customer Care Supervisor

Columbus, Ohio - USA

2Checkout is seeking an experienced Customer Care Supervisor to assist the team Coordinator and share responsibility of the supervisory duties for the team. The ability to handle escalated customer issues, re-enforce processes, and manage workloads with the team will be vital to success in this role. This position requires a highly professional individual who displays a strong attention to detail, ability to lead, is flexible and proactive, possess excellent communication skills and is able to work independently as well as part of a team. Candidates eligible for the Customer Care Supervisor position will require proven, exceptional customer relations experience.

As part of the Customer Care Team, the Supervisor has the primary responsibility of addressing and resolving Customer inquiries in a timely and efficient manner. As the main point of contact for the majority of 2Checkout’s customer base, the goal of this team is to make customers feel supported and educated so that they can make the most of our products and build a lasting partnership with our company. The Supervisor will be key in ensuring that each customer contact results in the highest possible satisfaction score.

Responsibilities
  • Keep Department Coordinator, Director, and other Supervisors updated on workload and team assignments on a daily basis.
  • Communicate with Agents on the Customer Care team to keep them informed of updates to processes and systems, changes in products and additional tools as they become relevant.
  • Take responsibility for queue overflow and handle calls, tickets, chats alongside team to ensure timely issue resolution.
  • Complete all assigned tickets/emails / calls/cases. Maintain a minimum CPH and required availability each week
  • Take ownership of Seller issues; reduce contacts to client services by resolving Seller issues at initial point of contact.
  • Answers team member questions and recommend corrective services to address customer complaints Assists the Coordinator with work procedures, work schedules, and workflows.
  • Maintain excellent time-management, multi-tasking, strong analytical and oral communication skills and the ability to prioritize quickly.
  • Lead by example and promote a positive and productive atmosphere, which supports all company goals and objectives.
  • Monitor productivity of customer care representatives and queues and maintain coverage on all queues between 8am-6pm M-F
  • Complete all escalated situations in a timely manner
  • Voice of the Customer- Run customer satisfaction reports and respond to Sellers on a weekly basis
  • Research all production issues and escalate accordingly
  • Provide coaching and training as needed by issuing written and oral instructions.
  • Maintain harmony among workers and resolves grievances.
Education and Experience
  • Bachelor’s Degree or equivalent combination of education and experience.
  • 1+ years Supervisory experience
  • Strong communication skills – Verbal and written
  • Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
  • Working knowledge of Salesforce
  • Proven track record in leading teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks.
  • Passion to make a difference

 

2Checkout is seeking a seasoned Account Manager to assist in the development of a formal program for its top customers. The ability to establish processes, strategize growth and retention tactics and work with the team to implement positive change will be vital to success in this role. This position requires a highly professional individual who displays a strong attention to detail, ability to lead, is flexible and proactive, possess excellent communication skills and is able to work independently as well as part of a team.

As part of the Account Management Team, the Coordinator has the primary responsibility of retaining and growing 2Checkout’s largest accounts. Serving as the main contact for our client relations for each assigned customer, the goal of the team is to address and resolve issues and day-to-day needs of the assigned client base as well as proactively monitor and manage the health of this portfolio.

Candidates eligible for the Account Management Coordinator position will require proven, exceptional customer relations experience and the ability to lead a team in new initiatives as well a coach on best practices in account growth and retention. This position will demand the ability to prioritize job responsibilities, manage a portfolio of clients and provide day- to-day team management.

Duties and Responsibilities
  • Act as primary contact for assigned customer base & monitor the management of the team’s assigned accounts
  • Take ownership of Seller issues; reduce contacts to client services by resolving Seller issues at initial point of contact.
  • Develop and maintain strong and lasting client partnerships & continuously search for ways to improve customer satisfaction and the customer experience.
  • Understand how accounts measure their business and help in meeting their goals through strong relationship building, product consultation, retention plans- as needed
  • Expected to be an established payments consultant who will deliver maximum value to your General Account Portfolio.  – Provide accounts business reviews
  • Stay up to date with the latest products and changes at 2Checkout so that you can communicate all information effectively and informatively.
  • Establish a relationship with key account stakeholders to identify revenue maximization opportunities through demonstrating in depth understanding of both the accounts and 2Checkouts business values to ensure business growth.
  • Monitor Seller account activity and to recommend other product options as needed
  • Internal collaboration with other functional areas on issues relating to the client
Team Management
  • Strategic and proactive planning for the portfolio of large accounts
  • Identify and implement metrics and measures to provide reporting that helps to drive business initiatives
  • Excellent communication skills that ignite relationship building up down and laterally across the organization
  • Quick to adapt to changes in the work environment with demonstrated flexibility in times of change
  • Identify and executing on opportunities to engage employees
  • Be optimistic about change and explore new methodologies by continuously seeking to enhance your research toolbox. Don’t settle for the methods you know…what else is out there?
  • Maintain excellent time-management, multi-tasking, strong analytical and oral communication skills and the ability to prioritize quickly
  • Lead by example and promote a positive and productive atmosphere, which supports all company goals and objectives
  • Complete all escalated situations in a timely manner & provide coaching and training as needed
Required Skills and Experience
  • • Bachelor’s Degree or equivalent combination of education and experience
  • • 3-5 years management; business management; 5+ years payment or business services
  • • Strong communication skills – Verbal and written
  • • Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
  • • Working knowledge of Salesforce
  • • Proven track record in leading teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks
  • • Experience in developing executive level customer relationships including very good negotiation, presentation and communication skills at executive levels
  • • Passion to make a difference

 

Senior Integrations Specialist

Columbus, Ohio - USA

2Checkout is searching for the right candidate to serve as a Senior Integrations Specialist. This person will facilitate product integration, day-to-day issue resolution for customers, and act as a liaison between 2Checkout and its customers for integration. A great deal of technical knowledge will be required as well as the ability to translate product knowledge to customers with various levels of expertise.

The primary function of this position is to ensure that each customer interaction is a friendly and professional experience that addresses the needs of the customer. Requests and inquiries from customers are received both by telephone and email/ticket system, so strong written and verbal skills are a must. In addition, the right candidate will possess strong programming knowledge with a willingness to work with other members of the team to transfer that knowledge as they grow their programming skills.

The Senior Integration Specialist will work closely with Customer Service, Development, Finance, Sales, Product Management and Operations to ensure high levels of customer satisfaction with all transactions. Customer relationship building and teamwork are key success criteria for this role.

Duties and Responsibilities
  • Assist with training of Integrations team members for better understanding of JavaScript and PHP.
  • Maintain and update modules for all integrated carts and ecommerce platforms. Work with cart developers for integration of closed source carts.
  • Understand all the technical details of our products in order to train internal staff on the basics and assist customers as well as their Developers.
  • Communicate with customers and prospective customers regarding technical integration with 2Checkout’s payment products and their website.
  • Identify, research, and work with IT to resolve any technical problems found with product integration.
  • Work closely with Product Development to understand & communicate product enhancements.
  • Clear and timely response to telephone calls, emails and internal requests for technical support with first contact resolution as a goal.
  • Document, track, monitor technical problems, and prioritize based on impact to ensure timely issue resolution.
  • Maintain public facing integration documentation and provide feedback where tools and instructions can be improved. This includes documentation for 2CO systems as well as 3rd party cart systems and open source libraries.
Required Skills and Experience
  • 2+ years of experience in a technical support role.
  • A wealth of proficiency integrating and utilizing Restful JSON APIs.
  • Experience with server side languages including .NET, Java, Python, Ruby & PHP.
  • Strong JavaScript skills.
  • Strong Technical writing skills.
  • Customer oriented and possesses an excellent work ethic.
  • Outstanding troubleshooting and analytical skills.
  • Excellent written and verbal communication skills.
  • Knowledge of PCI and the Payments Industry preferred.
  • Experience in a technical support role or e-commerce environment preferred..
  • 2 year Computer Science degree or equivalent experience.

 

Graphic Design Intern, Summer 2014

Columbus, Ohio - USA

We’re actively seeking a graphic design student who has at least completed his or her sophomore year in undergraduate studies. This candidate is looking for a professional outlet to produce innovative illustrations and designs for infographics, e-books, videos, and other company material. This intern will work primarily on supporting 2Checkout’s editorial and education efforts regarding e-commerce and online business; think of the graphic material you would find in Fast Company, TechCrunch, and Wired. The ideal candidate would take complex information, numbers, and trends and transform them into visuals that are immediately legible, comprehensible, and cooler than a penguin bathing in freon. In addition, the designer would help visualize and manage the brand identity of 2Checkout, lending his or her input while maintaining and preserving brand guidelines. 2Checkout is an upcoming payments innovator with offices worldwide. The design intern would help steward the company’s aesthetic into the future. The position is in-office at 20 hours a week/$15 an hour. Potential for full-time hire.

The Successful Candidate

You have the ability to convey complex information with crystal clarity and style. You love to see how companies both distill and portray their brand essence in passionate and compelling ways, and can rattle off the winner of every Cannes Lions award since 2011 (okay, maybe 2012). You also understand how art integrates into the web on a technical and layout level, and can explain why Pitchfork won a Webby Award for function last year. That said, you can also appreciate some classic CMYK print design. You can work with a team to collaboratively form a developing project over multiple touch points, and receive and adapt criticism professionally. A portfolio of online graphics and illustrations confirms your passion.

Duties and Responsibilities
  • Manage branding materials including logos, letterheads, business cards, etc.
  • Work with the content marketing team and lead designer to produce infographics, e-books, and white paper layouts and graphics
  • Assist videography endeavors by creating graphs and illustrations
  • Coordinates with outside agencies, art services, printers, etc.
  • Create/edit PowerPoint presentations for team members and management
Required Skills and Experience
  • Design major with a minimum of two years of education
  • Visual communication design/graphic design experience: layout, illustration, and infographics
  • Experience with Adobe Creative Suite/Cloud: Illustrator, InDesign, Photoshop, Acrobat
  • Experience with Microsoft PowerPoint and Word
  • Detail-oriented
  • Friendly, fun, and professional

To apply, please send your resume along with links to your portfolio website tohr@2co.com. Also please indicate when you will be able to begin the internship.

Business Analyst

Columbus, Ohio - USA

Is a key member of the team responsible for capturing business requirements, acceptance criteria, and business rules. Works directly with business product owners to capture business needs in a form consistent with an Agile process. Critical abilities include requirements elicitation, development of user stories, achieving stakeholder consensus, and adherence to process.

Duties & Responsibilities
  • Eliciting user requirements
  • Identifying and documenting user stories: user acceptance criteria/constraints
  • Facilitating backlog grooming and prioritization sessions
  • Identifying opportunities for process improvement (gap analysis, efficiency improvements, risk mitigation)
  • Facilitating joint application development (JAD) sessions
  • Participating in acceptance test development and application testing
  • Regularly communicating with stakeholders, both written and oral
  • Working with product owners to develop business cases for strategic initiatives
Required Skills and Experience
  • Bachelor’s Degree in Information Technology, Business, or appropriate field of study.
  • At least 3 years overall BA/BSA experience.
  • At least 3 years’ experience working with financial systems.
  • At least 3 years’ experience in data gathering and facilitating meetings and JAD sessions.
  • At least 1 year experience developing and performing software tests.
  • At least 1 year experience using a flowchart/workflow diagramming tool.
  • At least 1 year experience working in an agile (e.g. Scrum) environment.
  • Goal-oriented, proactive team player with the demonstrated ability to multi-task and prioritize.
  • Excellent oral and written communication skills; able to garner support from a wide variety of stakeholders.
  • Critical thinker with excellent problem solving skills that can make independent decisions within their area of responsibility and expertise.
  • Ability to organize business needs in terms of epics/stories.
  • Ability to document business needs in business terms, not IT solutions.
  • Ability to discuss efforts from a business perspective and identify gaps between the business perspective and what has been defined in user stories.
  • Ability to confirm IT translations of stories are in line with the business needs.
  • Experience eliciting and defining business requirements from product owners.
Preferred Skills
  • Experience with varied environments and architectures.
  • Ability to conduct impact analysis.
  • Critical listening and the ability to discern true needs from perceived wants.
  • Experience with work flow process diagrams in business terms.
  • Experience in UML is a definite plus but not necessary.
  • Ability to do cost/benefit analysis, ROI, Payback Period type documentation.
  • Hands-on experience using story points a definite plus.
  • Formal training in software usability a plus.
  • Ability to discern requirements from solutions.
Preferred Experience
  • Full agile experience such as standup meetings, storyboarding.
  • Using Visio to create business process flows, standard flowcharts, use case diagrams, swim lane diagrams, etc.
  • Experience with automated acceptance testing tools (i.e. Selenium, Watir, Cucumber).
  • At least 1 year experience with an agile management tool, such as VersionOne.
  • Working in a team environment that emphasizes transparency.
  • Business process modeling, including gathering and documenting requirements, documenting workflows and developing specifications for programmers.
  • Working knowledge of software development life cycles (SDLC), IT systems/processes, frameworks and methodologies.

 

Software Quality Assurance Tester

Columbus, Ohio - USA

Is a key member of the team responsible for software testing and validation. Key accountabilities include implementation of best practice techniques for test-driven development, value-based exploratory testing, functional and regression testing. This role requires technical skills, including the ability to create, document and execute test strategies and test plans. In addition, this role will facilitate internal/external communication between the development team and Acceptance Test stakeholders.

Duties & Responsibilities
  • The primary responsibility of this role is to support Agile/Scrum software development through planning, designing, developing and executing software quality processes.
  • Design and execute test plans, scenarios and scripts.
  • Plan test schedules or strategies in accordance with project scope or delivery dates
  • Define test parameters, design tests, interpret test results and analyze test trends.
  • Ensure the team strives to make each increment of functionality potentially shippable.
Required Skills and Experience
  • At least three years of experience testing web-based applications
  • At least one year of experience building automated tests
  • At least one year of experience with relational databases
  • Good problem-solving skills
  • Courage to learn, ask questions, and ask for help
  • Desire to work on an agile team
  • Experience writing black box and GUI test cases, designing tests to mitigate risks, and helping business experts define acceptance criteria
  • Experience writing simple SQL queries and insert/update statements
  • Experience collaborating on some level with programmers and business experts
  • Experience in context-based, exploratory, or scenario testing a plus
  • Ability to work as part of a self-directed team, in which you determine your tasks on a daily basis in coordination with co-worker s, rather than waiting for work to be assigned to you
  • Strong understanding of Quality Assurance processes and methodologies
  • Bachelors degree in computer science, computer engineering or relevant technical discipline required
  • Ability to translate business view point user stories into a complete set of tests that confirm the businesses’ acceptance criteria have been met.
  • Ability to discuss technical implementation of each user story with developers and write the appropriate testing for the implementation.
Preferred Skills
  • IT experience in Electronic Payments or banking
  • Knowledge of credit card and payment applications strongly preferred.
  • Programming experience (in any language)
  • Linux administration and/or scripting skills
  • Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Strong mentoring skills necessary to provide support and constructive feedback.
  • Ability to implement automated testing initiatives and identify automated testing needs.
Preferred Experience
  • At least one year of experience with scripting languages (i.e. Perl, Ruby), and/or open source test tools (i.e. Selenium, Watir, Cucumber) , and/or commercial test tool scripting languages, and/or programming in any language.
  • Experience successfully developing and executing software test plans including continuous integration and test driven development in an Agile environment.
  • Experience with web services / API testing.
  • Experience with performance testing tools.
  • Experience with automation suites, test harnesses, and frameworks.
  • Experience testing systems that have interfaces to many third party environments.
  • Experience testing mobile applications

 

Executive Assistant

Columbus, Ohio - USA

Performs diversified and confidential administrative and office support activities for multiple Executive Officers of the company. Maximize executive effectiveness through proactive, efficient and effective planning, scheduling, preparation, task handling and detailed follow through.

Duties and Responsibilities
  • Schedules, manages, facilitates and maintains executive communication, calendars, meetings, business activities, conferences, commitments and details pertaining to each
  • Screens incoming queries, calls and correspondence and responds independently when possible
  • Prepares documents, memoranda, reports, spreadsheets, PowerPoint presentations, agendas, notices, and other material with experienced context and forethought
  • Arranges complex and detailed travel plans and itineraries, compiles documents for travel-related meetings, and accompanies when requested
  • Establishes and maintains credibility and trust; Relates well to a diversity of people, up, down, and laterally in the organization, as well as all contacts outside the organization
  • Demonstrates a high-degree of continuous and detailed organization and planning skills
  • Other duties may be assigned
Required Skills and Experience
  • Associates degree or higher and 10+ year’s related experience or equivalent combination of education and experience
  • Knowledge - Has a strong knowledge of fundamental technologies and can navigate and match business issues with available solutions
  • Problem Solving - Demonstrates an ability to cull through complex issues and separate critical items from distractions in an effort to resolve matters quickly and efficiently
  • Communication - Possesses the natural ability to collaborate effectively in a team environment; Demonstrates good oral and written communication skills
  • Personal Leadership - Comfortable and experienced in managing multiple tasks and projects independently with minimal supervision; Mature and professional attitude with strong interpersonal and coordination skills; Ability to handle stress, high pressure and short deadlines; Strong work ethic; Strong service-orientation
  • Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Provides high level of attention to detail
  • Adaptability - Adapts to changes in the work environment; ; Demonstrates flexibility; Changes approach to best fit the situation; Able to deal with frequent change or unexpected events

Manager, Channel Partnerships

Columbus, Ohio - USA or Remote

Reporting to the SVP Business Development, this position will be responsible for growing company revenue through the development and ongoing management of 2Checkout’s referral program and strategic partnerships.

Required Skills and Experience
  • 5 Years payments processing experience in the e-Commerce/card not present verticals.
  • 2 Years of Channel Partnership/Channel Management experience.
  • Significant understanding of the key players and platforms in the e-Commerce space.
  • Quantifiable & consistent success in sales and new business development.
  • Demonstrate outstanding written and oral communication skills to direct sell concepts to potential target partners and develop content in a number of voices for a broad range of audiences including internal employees, social media, direct communications to partners and e-Commerce merchants.
  • Experience negotiating and signing contracts with Channel Partners.
  • Excellent computer skills with focus on Microsoft Office (specifically strong in Excel), Salesforce, and some understanding of HTML a plus.
  • Ability to independently develop presentations and speak confidently in front of large groups, as well as manage occasional online conferencing.
  • Ability to multi-task and manage the needs of hundreds of channel partners, including the facilitation of technical elements necessary to complete direct integrations.
  • Ability to work independently and manage sales lifecycles that sometimes last 6-12 months.
Education

Undergraduate Degree in Sales, Marketing, Business or Communications

Business Intelligence Analyst

Columbus, Ohio - USA

This role is responsible for coordination, analysis, and reporting within the 2CO business intelligence and data warehouse infrastructure. This individual will help develop the business intelligence strategy, establish the data architecture, and implement relevant reporting solutions. This individual should also expect to work closely with the appropriate business stakeholders to identify their data needs and enhance our BI platform to facilitate customized, data-driven, decision making within the organization. This position will work closely with our IT infrastructure, development, and core business teams to take our solutions to the next level.

Duties and Responsibilities
  • Creating and maintaining a BI Data Architecture Strategy.
  • Modeling operational data into read optimized data warehouses.
  • Identifying operational, tactical, and strategic reporting needs.
  • Working with stakeholders to identify their needs and possible solutions.
  • Leading a steering committee that will manage and prioritize the BI backlog.
  • Implementing solutions and providing training to allow self-service.
  • Creating data models and ETL designs.
  • Creating strategies for data acquisition, archival, and retrieval.
  • Recommending and establishing best practices in data and BI solution development.
  • Building ETL solutions and creating dashboards.
  • Developing and automating new reports as needed.
  • Generating adhoc reports as needed.
  • Managing BI related projects.
  • Maintaining a backlog of internal items to support process improvements, technology changes, and address technical debt.
  • Developing and maintaining a suite of reports and metrics.
Required Skills and Experience
  • Full life cycle experience in modeling, designing, and developing Data warehouse/ETL/BI Solutions.
  • 5+ years of technical experience with databases, data warehousing and BI tools.
  • Prior experience as a data architect with hands-on experience working using ETL tools.
  • Experience designing and building relational databases and BI Data Architectures.
  • Experience in Dimensional Modeling.
  • Experience with open source (e.g. Java, Linux, Apache, Perl, MySQL).
  • Experience training end-users to generate their own reports using a data warehouse and/or SQL.
  • Extensive knowledge of SQL and experience creating complex queries and stored procedures.
  • Solid understanding of logical and physical data models as well as metadata concepts.
  • Ability to understand business processes and challenges.
  • Ability to manage stakeholder expectations.
  • Bachelor’s degree in Computer Science or related field.
  • Hands-on experience with Pentaho, Tableau, MSSQL, MySQL and Spoon/Kettle.
  • Previous experience as a MySQL DBA.
  • Experience using JavaScript to build dashboards.
  • Experience addressing scalability issues.
  • Use of Agile and Lean principles.
  • Experience in the payments or credit card industry.
  • Experience writing business requirements or system requirements.
  • Experience developing business strategies and plans based on analysis, models, and test results.
  • Experience in quality assurance creating manual and automated tests.

 

Linux Systems Administrator

Columbus, Ohio - USA

This tech-savvy and high-energy individual will support server hardware & software technologies within the 2CO infrastructure. This technologist should be completion-centric and prepared to work within a high-velocity DevOps environment.

Duties and Responsibilities
  • System administration of critical Linux infrastructure.
  • Troubleshoot server performance issues.
  • Completion of routine security checklists.
  • Continuous enhancement of infrastructure monitors.
  • Participate in a rotating 24x7 production on-call schedule.
  • Develop and maintain infrastructure documentation.
  • Create, enhance, customize, and execute scripts.
  • Automate routine tasks and identify areas for infrastructure optimization.
  • Stewardship of PCI compliance and remediation of infrastructure issues.
  • Provide server support for database administrators and business intelligence.
  • Evaluate, recommend, and deploy relevant infrastructure technologies.
  • Participate in cross-training and mentoring within infrastructure team.
Required Skills and Experience
  • Three years of Linux Administration, preferably using RHEL or CentOS.
  • Associate’s or Bachelor’s degree in computer science, or any related field.
  • Demonstrable articulation of technical proficiency relative to any of the following technologies would enhance a candidate’s consideration: Apache, SQUID, Tomcat, KVM/Libvirt, Nagios, MySQL and general networking.

 

Director, Financial Planning and Analysis (FP&A)

Columbus, Ohio - USA

2Checkout is seeking a world-class FP&A Director with prior experience in a high growth or technology environment. The ideal candidate will be someone who isn’t afraid to roll up their sleeves and apply excellent business instincts, drive strategic planning and ensure accurate forecasting by partnering with the business leaders.

Candidate Profile

This individual will be energetic, independent, and able to work in a fast paced and flexible environment. This person will be hands on, creative, and able to interact effectively with all levels of the organization. This person will be a key member of the CFO’s staff and will interface with all levels of the 2CO leadership team. The person needs to be comfortable working with a high sense of urgency and have a proven history introducing and managing change and of driving and implementing process improvements and building for scale. It is essential that the successful candidate has strong communication and leadership skills.

Duties and Responsibilities

As a key member of the Finance leadership team, this person will be responsible for all aspects of the companies planning and forecasting processes as well as internal and external reporting. The FP&A Director will act as a key business partner with significant interface with the executive staff and the leaders of the functional areas across the company.

  • Manage the timely and accurate preparation of monthly, quarterly and annual financial forecasts including revenue and expenses
  • Interact with the department heads to ensure forecasts are appropriate and targets met accordingly
  • Do standard analysis on revenue, marketing ROI, etc. to provide information on early business indicators and to support decision making
  • Prepare monthly management reporting packages including standard reports and ad hoc analysis as needed
  • Prepare the quarterly Board of Director’s presentation
  • Prepare monthly and quarterly banking reports
  • Lead the annual planning process
  • Deploy effective metrics and dashboards across the company to foster constant improvement and progress towards best practices.
Required Skills and Experience
  • BA/BS in Accounting, Finance or related field
  • 7+ years of progressively responsible experience
  • Excellent Excel skills including BI reporting
  • Ability to build and refine models
  • Experience in a publicly traded, global, high technology company preferred
  • Previous experience running an annual planning process
  • Ability to solve problems and issues creatively
  • Attention to detail, organized and desire for continuous improvement and innovation
  • Unquestionable integrity and discretion
  • Confident, self-starter with ability to work with minimal direction
  • A proven track record of identifying and developing talent
  • Exceptional communications skills, both written and verbal
  • Experience with Dynamics a plus

 

Accountant

Columbus, Ohio - USA

The Role

The Accountant position reports directly to the Controller and is expected to be an integral member of the Accounting/Finance department.

Duties and Responsibilities:
  • Process Bi-weekly Payroll, including reconciliation of weekly, quarterly and annual reports; and review of quarterly tax filings. Working closely with HR and our 3rd party payroll processor to enhance the payroll process
  • Issuance of departmental payroll reports – weekly and monthly
  • Process Accounts Payable invoices, including corporate credit cards, maintain W-9 file, and 1099 process at year-end
  • Monthly Accounts Payable reconciliation – General Ledger to the Subsidiary AP Ledger
  • Assist in the review and reconciliation of daily Accounts Receivable activity (Sales and Cash Receipts), including the aging analysis and resolving outstanding balances
  • Process any necessary monthly adjusting entries, including assistance in issue resolution
  • Assist with account reconciliation, as may be assigned, for all General Ledger accounts
  • Manage the Unclaimed Funds process, including due diligence letters, state filings and refund checks
  • Assist with interim and annual financial statement audits
  • Assist in documentation of processes and the review of internal controls
  • Provide back up support to other accounting functions and special projects as required
Education & Training

An Accounting degree (Bachelors or Associates) and CPA is required. Previous experience in Financial Accounting a plus. A working knowledge of Generally Accepted Accounting Principles and application is also preferred.

Experience & Knowledge

One to two years of accounting experience required. Emphasis on Accounts Receivable, Accounts Payable, Account Reconciliations and the application of GAAP preferred. Excellent written and verbal communication skills and strong computer experience is required and database experience is a plus. Experience with Microsoft Dynamics, Microsoft Office, StoneRiver TRACKER and other software applications preferred. Candidate must demonstrate the ability to multi-task, work under pressure, meet deadlines and thrive in a fast-paced work environment. Salary Requirements must be provided to be considered for this position.

Ecommerce Social Media Manager

Columbus, Ohio - USA

We’re seeking a passionate social media manager and e-commerce ambassador who can eloquently and authoritatively educate an online business community on a global scale. Specifically, this individual would be an online thought leader on all things e-commerce. If you can write about customer acquisition methods, website conversion best practices and shopping carts, and maintain a bustling following on LinkedIn, Pinterest, Instagram, Vine, Facebook, and Twitter, you’re 90% of the way there.You will act as our eyes and ears on the marketplace, tracking what’s on the minds of merchants and what pain points keep them awake at night. You’ll also know the various e-commerce forums where the right questions are asked and the right links are spread. You’ll steward and maintain the 2Checkout brand through all of these channels with enthusiasm, courtesy, and the slightest hint of cool.

The Successful Candidate

You’re an early adopter of every social and web 2.0 tool there is, absorbing a constant feed of information from Fast Company, TechCrunch, Wired, Mashable and (maybe) The Wall Street Journal — but the digital version, not the newspaper. You’ve fostered communication campaigns, possibly for an agency or in-house, and know the difference between “doing” social media and running a structured marketing campaign with tangible ROI benefits. You have insight into what it might take to run an e-commerce business and the emergent issues these firms face, whether it be designing for mobile, sustaining traffic, providing overnight packaging, or using a profitable pricing model.

Major Responsibilities
Objectives
  • Oversee and steward all social media channels of communication
  • Author content
  • Generate leads and awareness across social media by promoting content
  • Build a community of raving fans by facilitating e-commerce knowledge sharing
  • Build relationships with e-commerce thought leaders
Success Metrics
  • Growth in registrations from social media
  • Growth in active members in 2Checkout’s community
  • Growth in Klout, retweets, and reposts
  • Growth in company mindshare and brand awareness
Specific Duties
Leads & awareness
  • Respond within hours to any relevant e-commerce chatter online
  • Promote 2Checkout content across social media & relevant forums
  • Author thoughtful blog posts & tweets related to E-commerce
  • Research and engage emerging social media platforms in key foreign countries
  • Be 2Checkout’s ombudsman in the places where our customers and prospects go for information
  • Build and maintain relationships with key press and social media personalities to expand the reach of our unique content beyond our core users.
  • Recommend content to be created that would cater to the needs of our audience
  • Track metrics to demonstrate progress
  • Secure & manage relevant tools to facilitate social media engagement & tracking
  • Build an engaged community of merchants
  • Own 2CO’s social media pages
  • Respond to Tweets in a timely manner
  • Build 2Checkout’s forum & community (implement software, invite customers, foster dialog)
  • Keep 2Checkout’s social media pages fresh (LI, FB, G+, Twitter) Have fun along the way
Build an engaged community of merchants
  • Respond to Tweets in a timely manner
  • Build 2Checkout’s forum & community (implement software, invite customers, foster dialog)
  • Keep 2Checkout’s social media pages fresh (LI, FB, G+, Twitter)
Required Skills and Experience
  • Solid technical knowledge in any of the following disciplines (payments, customer acquisition, digital marketing, e-merchandising, category management, conversions, international online sales)
  • Background in e-commerce
  • Hold his/her own in public forum on e-commerce
  • Excellent writing skills AND loves to write
  • Actively maintaining a blog
  • Loves helping people solve problems
  • Experience with social media analytics like Radian6 and Sysomos

To apply, please send your resume along with links to your blog or other social media sites you maintain to hr@2co.com. Also please indicate your area of of e-commerce expertise and how you acquired it.

Inside Sales Supervisor

Columbus, Ohio - USA

2Checkout is looking for a Supervisor of an existing Inside Sales team to manage new merchant partners for our payment-related products derived from direct marketing referral generation.

Goals and Objectives

As the Supervisor of the department, you will be responsible for overseeing the processes and equipping the team to drive new activations. In addition to managing all prospect inquiries, the Sales team processes up to 80 new account applications daily using in house tools.Duties include but are not limited to:

  • Supervising the team to ensure minimal delay between a Seller’s submitted application and a decision on the account.
  • Managing department workload in a timely manner to meet 24 hour turnaround during all weekdays. This includes, but is not limited to: all incoming email and direct calls from prospects, online chat sessions, sales team email, tickets and sales phone queue as assigned daily.
  • Handling day-to-day administrative questions from the Sales team
  • Monitoring and quality control of workflow through Salesforce.com
  • Educating prospects on 2Checkout while making relevant connections between their needs and our product offering.
  • Responding to account applications & new account related tickets, calls, voicemails, emails, and escalated issues.
  • Documenting and managing pipeline activity using Salesforce to complete all daily tasks, communicate with new leads and follow up with current prospects.
  • Interacting with the Underwriting department to understand their processes and how applications get approved to increase the number of approved and activated accounts.
  • Managing an active pipeline with opportunities of up to $50MM GTV in new business annually.
  • Managing people, schedules and workload
Duties and Responsibilities
  • Drive improvements in processes and procedures to optimize throughput of the Sales team
  • Manage and allocate efforts of team to ensure that SLA’s are met on a daily basis
  • Review sales pipeline to ensure all elements are complete and accurate
  • Actively communicate with prospects via phone and email by taking responsibility for all accounts assigned to Supervisor
  • Coach Sales Reps effectively communicate and close deals
  • Work with Director to report on team metrics and achieve sales team goals
Key Success Factors
  • Strong performers will identify sales trends and customer needs to collaborate with marketing to improve our service offerings and targeting campaigns.
  • The ideal candidate will be able to translate the 2Checkout value proposition so that price is not the sole decision criteria for new business partnerships.
  • This position requires analytical skills and skills in Excel to build financial models to assess fit for a proposed solution to a customer.
  • This position will manage a great deal of rejection and successful candidates must be patient with assessing opportunities and working through an organization to align our solution.
  • Selling in the organization is a process that requires successful candidates to manage approvals through risk, pricing, operations, and product development.
  • Must have knowledge of payment services or the payment industry
  • Ability to manage across an organization through influence
  • Ability to engage customers and negotiate profitable contracts
  • Experience with or ability to learn 2Checkout’s CRM solution, Salesforce.com
Reporting Relationships

This position has 3-4 direct reports.Performance Measures:

  • Pipeline activity and the ability to move sales opportunities through the stages of the pipeline including number of applications, lead activation and above average accounts on a monthly basis.
  • Daily contacts, new lead conversion and initial contact.
  • Quality of communication and monthly call quality control review.
Education & Experience

Degree in Marketing, Communications, Public Relations or five or more years working in a sales environment. Previous experience managing a team and improving processes. Undergraduate degree preferred.

 

Software Engineer

Columbus, Ohio - USA

A key member of the Software Development Team responsible for leading development teams, and for producing and modifying computer applications for use by the business. Analyzes requirements, designs and develops computer applications in a form consistent with Agile processes.

Essential Duties and Responsibilities
  • Directs the day-to-day activities of a development team.
  • Designs and codes business logic, screen layouts, graphical user interfaces, printed forms, and interfaces with other systems.
  • Analyzes code to find causes of errors and revises computer applications.
  • Creates test transactions and runs tests to confirm applications meet specifications.
  • Takes part in peer design and code reviews.
  • Consults with stakeholders and users to gather information about application needs, objectives, functions, features, and input and output requirements.
  • Consults with stakeholders and users to prototype, refine, test, and debug programs to meet business needs.
  • Analyzes, defines, and documents requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls, and outputs.
  • Analyzes and estimates feasibility, costs, time, and compatibility with hardware and other applications.
  • Develops and maintains plans outlining steps and time tables for developing applications.
  • Researches and evaluates software and hardware to assist in programming or to use as application platforms and frameworks.
  • Writes and maintains technical specifications.
  • Writes and maintains documentation to describe application development, logic, coding, testing, changes, and corrections.
  • Writes documentation or reviews documentation written by others that describes installation and operating procedures.
  • Trains end users or technical support staff to use applications.
  • Monitors performance of applications after implementation.
  • Provides technical assistance by responding to inquiries from others regarding errors, problems, or questions about applications.
  • Provides on-call support for end users of the system and responds to reports of system malfunctions.
  • Other duties may be assigned.
Required Skills and Experience
  • Bachelor’s degree in Computer Technology or equivalent field; or five years related experience or equivalent combination of education and experience.
  • At least four years’ experience developing software in a Linux environment.
  • At least four years’ experience developing Enterprise and Web applications using tools such as Perl, CSS, HTML, JavaScript and Java, especially Java Enterprise Edition.
  • At least one year’s experience leading development teams.
  • Working knowledge of Software Development Lifecycle (SDLC), IT systems and processes, frameworks and methodologies.
Preferred Skills and Experience
  • Experience with financial transaction processing and Payment Card Industry (PCI) compliance.
  • Experience developing and troubleshooting SQL, Stored Procedures and Triggers.
  • Experience developing in an Agile environment.
  • Experience developing software using Service Oriented Architecture.
Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Leadership – Lead development teams in accomplishing business goals through direction and personal example; Determine, document and enforce development processes and standards; Mentor other Developers.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
  • Professionalism – Interacts with others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Maintains professional appearance of self and work area.
  • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.

 

Programmer Analyst III

Columbus, Ohio - USA

​2Checkout is looking for a Programmer Analyst III. A key member of the Software Development Team responsible for producing and modifying computer applications for use by the business. Analyzes requirements, designs and develops computer programs in a form consistent with Agile processes.

Essential Duties & Responsibilities
  • Designs and codes business logic, screen layouts, graphical user interfaces, printed forms, and interfaces with other systems.
  • Analyzes code to find causes of errors and revises computer applications.
  • Creates test transactions and runs tests to confirm that applications meet specifications.
  • Takes part in peer design and code reviews.
  • Consults with stakeholders and users to gather information about application needs, objectives, functions, features, and input and output requirements.
  • Consults with stakeholders and users to prototype, refine, test, and debug programs to meet business needs.
  • Analyzes, defines, and documents requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls, and outputs.
  • Analyzes and estimates feasibility, costs, time, and compatibility with hardware and other applications.
  • Develops and maintains plans outlining steps and time tables for developing applications.
  • Researches and evaluates software and hardware to assist in programming or to use as application platforms and frameworks.
  • Writes and maintains technical specifications.
  • Writes and maintains documentation to describe application development, logic, coding, testing, changes, and corrections.
  • Writes documentation or reviews documentation written by others that describes installation and operating procedures.
  • Trains end users or technical support staff to use applications.
  • Monitors performance of applications after implementation.
  • Provides technical assistance by responding to inquiries from others regarding errors, problems, or questions about applications.
  • Provides on-call support for end users of the system and responds to reports of system malfunctions.
  • Other duties may be assigned.
Required Skills & Experience
  • Bachelor’s degree in Computer Technology or equivalent field; or five years related experience or equivalent combination of education and experience.
  • At least four years’ experience developing software in a Linux environment.
  • At least four years’ experience developing Web applications using tools such as Perl, CSS, HTML and JavaScript.
  • Working knowledge of Software Development Lifecycle (SDLC), IT systems and processes, frameworks and methodologies.
Preferred Skills & Experience
  • Experience with financial transaction processing and Payment Card Industry (PCI) compliance.
  • Experience developing software using Java, especially Java Enterprise Edition.
  • Experience developing and troubleshooting SQL, Stored Procedures and Triggers.
  • Experience developing in an Agile environment.
  • Experience developing software using Service Oriented Architecture.
Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
  • Professionalism – Interacts with others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Maintains professional appearance of self and work area.
  • Quality – Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity.