Commerce Glossary

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What is Chargeback Dispute?

charge - back dis-pute
Is the process that occurs when a customer is calling for a chargeback, disputing a purchase s/he made with his/her credit or debit card, for various reasons such as a misunderstanding, not being aware of the purchase, or, in the worst case, involving fraudulent behavior. Whenever a shopper disputes a purchase, the issuing bank is automatically involved to investigate further. On the other hand, the merchant also has the right to dispute a chargeback, to counteract situations when consumers are abusing the chargeback process to secure a refund.

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