2Checkout Merchant FAQs
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My Account
How do I quickly get set up as a 2Checkout merchant?
Apply on our website—it takes just a few minutes to get started!
What integration options can I use with 2Checkout?
Choose from hosted checkout, inline checkout, or API integrations—pick the setup that fits your business.
How do I manage my users?
You can use your Control Panel to manage your users by creating new roles and users that can access your account.
Can I use two-factor authentication?
Yes, you can use two-factor authentication to add an extra layer of security to the login process.
What happens if I forget my password?
Use the forget password functionality if you no longer remember the password to your account.
How can I get alerts when I receive orders or subscriptions?
Turn on order and subscription notifications in your Control Panel to stay updated in real time.
What reports can I access in 2Checkout?
From your Control Panel, open the Reporting section to view detailed sales, refund, and subscription reports.
What analytics can I track in 2Checkout?
Use your Control Panel to monitor conversion rates, sales trends, and customer behavior in real time.
What’s the easiest way to contact 2Checkout support?
Go to our Contact page to reach our support team by email, form submission, or other available channels.
Selling
What do I need to do to start selling?
Just three things: add a product, generate a buy link and activate your account. Learn more about activating your account.
Which countries can I sell to using 2Checkout?
You can sell to many countries worldwide—check our up-to-date Supported Countries list to see where your products can be sold.
What types of products am I allowed to sell on 2Checkout?
Most physical and digital products are allowed—review our Restricted Products list to confirm your items are compliant.
Can I place a secure payment overlay on my site with 2Checkout?
Yes—use our Inline Checkout to embed payments directly on your site in a safe, seamless overlay.
Can I sell physical products using 2Checkout?
Yes—you can sell physical goods and set your own shipping options directly from your account.
What payment options do my customers have with 2Checkout?
Your customers can pay using major cards, PayPal, and popular local methods, like Boleto Bancario, Konbini, iDEAL, and WeChat Pay—availability depends on your account settings.
How can customers request a refund, and how do I issue one?
Customers request refunds via their 2CO myAccount or Shopper Support. You issue refunds instantly from your Control Panel or through our API—all with no fees.
Does 2Checkout support promotions and discounts?
2Checkout provides extended promotional capabilities, allowing you to create flexible discounts and send strong buying incentives to your customers.
Does 2Checkout provide a customer portal?
Indeed, we do! 2CO myAccount is a self-service portal designed to help your customers manage their order, product and payment information.
How can I sell locally via 2Checkout?
Your localization strategy is supported by 2Checkout with tools such as checkout experience, customer emails and a customer portal translated into 30+ languages. Using local payment methods can significantly boost your conversion rates in new markets.
What currencies can I use when selling online?
You can display the order price to your customers in over 100 currencies.
What do my customers see on their bank statement?
Payments made via 2Checkout will show up on the customer’s statement as 2co.com*MerchantName, where “MerchantName” is your Commercial Name at 2Checkout. You are able to update the current account statement from Account settings.
Subscriptions
Can I set up subscriptions or recurring payments with 2Checkout?
Yes—you can offer subscriptions and recurring billing, all managed easily from your Control Panel.
How can I cancel a customer’s subscription?
Cancel subscriptions instantly from your Control Panel or through the API—whichever works best for you.
Does 2Checkout support recurring billing?
Yes, 2Checkout supports setup of recurring charges that your customers can renew manually or automatically.
Does 2Checkout support upgrades?
Yes, 2Checkout enables you to define flexible upgrade for your subscriptions, with multiple pricing scenarios.
How are customers notified of their renewals?
You have full control over when your customers are notified of their upcoming renewals.
Payouts
When will I receive my payouts from 2Checkout?
Your payout timing depends on your agreement—check your contract or Contact us to confirm your schedule.
What payout methods does 2Checkout support?
2Checkout issues payouts by wire transfer, Payoneer and Paypal
How can I match my payouts to individual transactions?
Download the payout report in your Control Panel to reconcile payments with each transaction.
Do I need to invoice 2Checkout for my payments?
It's entirely up to you. 2Checkout does not require you to issue invoices for your sales, as we generate an invoice for your orders at the end of the payout cycle. You can, however, send any invoices you issue to our Financial Operations team, and we'll use them to reconcile the payment amounts on our end.
Integration
Can I add my own branding to customer invoices?
Yes—log into your Control Panel to customize invoices with your logo, business details, and preferred layout.
Where can I find 2Checkout’s API documentation?
Visit the Integrations section on our website to access full API documentation and developer guides.
How do I test API calls before launching?
Use your sandbox credentials to run API test calls and verify everything works before going live.
How can I test orders before going live?
Run a full test checkout using dummy credit card information to simulate a real purchase from start to finish.
Can I integrate third-party connectors with 2Checkout?
2Checkout provides an extended integration with Salesforce and other services, enabling secure data transfer between platforms.
How can I integrate with 2Checkout’s API?
To use 2Checkout’s API, you only need to authenticate using your Merchant Code and Secret Key.
How do Instant Notifications work?
2Checkout uses a service to post sets of parameters to any URL you specify. Each post represents a message containing all the information you need about a specific event (such as when a recurring order reauthorizes successfully).
Do you provide Google Analytics integration?
Yes. Integrate Google Analytics with your account to benefit from additional insights that can improve your business strategy.
Can I personalize the emails my customers receive?
Yes—customize email templates for confirmations, reminders, and other communications right in your Control Panel.
Can I make the checkout match my brand’s style?
Yes—use the Cart Editor to tailor the checkout’s appearance and layout to fit your brand.
Taxes
What is VAT?
VAT or Value Added Tax is the world's most common form of consumption tax, in place in more than 160 countries.
Does 2Checkout handle taxes for my sales?
Yes—2Checkout automatically calculates, collects, and remits taxes such as VAT, GST, and sales tax in supported regions.
In what countries do you apply taxes?
The full list of countries where 2Checkout applies taxes, together with the corresponding tax rates, can be found here.