Commerce Glossary

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What is an Arbitration?

ar - bi - tra - tion
Arbitration is a mechanism for resolving banking disputes between merchants and shoppers.
How Does the Arbitration Work?

If the issuing bank disputes a representment from the acquiring bank, the card issuer may file for arbitration with Visa. In arbitration, Visa decides which party is responsible for the disputed transaction. In most cases, Visa’s decision is final and must be accepted by both the card issuer and the acquirer.

During arbitration, Visa reviews all information and documentation submitted by both parties to determine who has final liability for the transaction.

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